Customer Service Manager Jobs in Cincinnati, OH
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Commercial Lines Client Relations Manager - Hybrid (West Chester, OH.)
- West Chester, OH (12 miles from Cincinnati, OH)
- 1 day ago
- West Chester, OH (12 miles from Cincinnati, OH)
- 1 day ago
Most of our clients have built their companies from the ground up. OneDigital has too. We stand alongside these business owners, providing peace of mind that if the unthinkable happens, they are...
- Fairfield, OH (18 miles from Cincinnati, OH)
- 2 days ago
- Fairfield, OH (18 miles from Cincinnati, OH)
- 2 days ago
Position Description Relationship Banker Identifying Information: Department: Branch Operations Reports To: Suzanne Myers, Branch Officer Location: Fairfield Branch 765 Nilles Rd. Fairfield, OH...
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Manager to join our amazing culture. As a Service Manager, you are a part of a dynamic team that...
Relationship Banker - Forestville Financial Center
- Cincinnati, OH
- 5 days ago
- Cincinnati, OH
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
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Director/Senior, Client Service Manager
- Covington, KY (7 miles from Cincinnati, OH)
- 6 days ago
- Covington, KY (7 miles from Cincinnati, OH)
- 6 days ago
The RoleYou will be the primary Fidelity client service contact for Defined Contribution and emerging Workplace products for some of Fidelity's largest institutional clients. As the main contact,...
- Loveland, OH (9 miles from Cincinnati, OH)
- 6 days ago
- Loveland, OH (9 miles from Cincinnati, OH)
- 6 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker/Sr. Relationship Banker - Newport Branch
- Newport, KY (6 miles from Cincinnati, OH)
- 7 days ago
- Newport, KY (6 miles from Cincinnati, OH)
- 7 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Greater Cincinnati - Florence, KY
- Florence, KY (14 miles from Cincinnati, OH)
- 12 days ago
- Florence, KY (14 miles from Cincinnati, OH)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Financial Relationship Banker (EDGEWOOD)
- Trenton, OH (22 miles from Cincinnati, OH)
- 17 days ago
- Trenton, OH (22 miles from Cincinnati, OH)
- 17 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkFinancial Relationship Banker (EDGEWOOD)
- Edgewood, KY (11 miles from Cincinnati, OH)
- 18 days ago
- Edgewood, KY (11 miles from Cincinnati, OH)
- 18 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkPosition Description Lead Relationship Banker Identifying Information: Department: Branch Operations Reports To: Tracy Parnell, Branch Manager Location: Price Hill Branch; 4310 Glenway Ave....
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager Trainee - Achieve July 2025
- Cincinnati, OH
- 30+ days ago
- Cincinnati, OH
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Mason, OH (15 miles from Cincinnati, OH)
- 60+ days ago
- Mason, OH (15 miles from Cincinnati, OH)
- 60+ days ago
Requisition ID: 877280 Position: Full-Time Total Rewards: Benefits/Incentive Information Theres more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in...
Demographic Data for Cincinnati, OH
Moving to Cincinnati, OH? Find some basic demographic data about Cincinnati, OH below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Cincinnati, OH
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Cincinnati, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Wealth Management
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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