Customer Service Manager Jobs in Winston Salem, NC
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Greensboro, NC (24 miles from Winston Salem, NC)
- 5 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 5 days ago
The Client Support Manager (Manager) leads a team of employees and student workers who provide hands-on technology support for faculty, staff, and students. The Manager oversees technicians who...
Relationship Banker - Archdale
- High Point, NC (16 miles from Winston Salem, NC)
- 6 days ago
- High Point, NC (16 miles from Winston Salem, NC)
- 6 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Laura Ave - Winston Salem, NC
- Winston Salem, NC
- 8 days ago
- Winston Salem, NC
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager (457 Plans)
- Greensboro, NC (24 miles from Winston Salem, NC)
- 20 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 20 days ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Relationship Banker - Triad Market
- Greensboro, NC (24 miles from Winston Salem, NC)
- 45+ days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - South Elm Street
- Greensboro, NC (24 miles from Winston Salem, NC)
- 60+ days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 60+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Consumer Banking Relationship Specialist (Relationship Banker)
- Winston Salem, NC
- 90+ days ago
- Winston Salem, NC
- 90+ days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Demographic Data for Winston Salem, NC
Moving to Winston Salem, NC? Find some basic demographic data about Winston Salem, NC below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Winston Salem, NC
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Winston Salem, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Wealth Management
- Wire Transfers
- Financial Services
- Client Services
- Cash Handling
- Retail Sales
- Notary Public
- Resolution
- Problem Resolution
- Business Administration
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Coaching
- Typing
- Reporting
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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