Customer Service Manager Jobs in Raleigh, NC
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Raleigh Garner - Garner, North Carolina
- Garner, NC (9 miles from Raleigh, NC)
- 1 day ago
- Garner, NC (9 miles from Raleigh, NC)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Raleigh Market
- Cary, NC (8 miles from Raleigh, NC)
- 3 days ago
- Cary, NC (8 miles from Raleigh, NC)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Beaver Creeek Commons - Apex, NC
- Apex, NC (16 miles from Raleigh, NC)
- 8 days ago
- Apex, NC (16 miles from Raleigh, NC)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
- Durham, NC (21 miles from Raleigh, NC)
- 23 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 23 days ago
Location: On site at location listed in job posting. Schedule: Monday through Friday 8:30AM to 5:15PM The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative...
Relationship Banker - (New Build) Wallbrook - Rolesville, NC
- Raleigh, NC
- 29 days ago
- Raleigh, NC
- 29 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Knightdale
- Knightdale, NC (8 miles from Raleigh, NC)
- 29 days ago
- Knightdale, NC (8 miles from Raleigh, NC)
- 29 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Village District (Cameron Village)
- Raleigh, NC
- 30+ days ago
- Raleigh, NC
- 30+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - (New Build) - New Bern - Raleigh, NC
- Raleigh, NC
- 30+ days ago
- Raleigh, NC
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Cary, NC
- Cary, NC (8 miles from Raleigh, NC)
- 30+ days ago
- Cary, NC (8 miles from Raleigh, NC)
- 30+ days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Relationship Banker - Raleigh/Durham East Market - Raleigh, NC
- Raleigh, NC
- 45+ days ago
- Raleigh, NC
- 45+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Raleigh, NC
Moving to Raleigh, NC? Find some basic demographic data about Raleigh, NC below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Raleigh, NC
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Raleigh, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Client Services
- Cash Handling
- Retail Sales
- Notary Public
- Resolution
- Problem Resolution
- Business Administration
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Inbound/Outbound Calling
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Coaching
- Typing
- Reporting
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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