Customer Service Manager Jobs in Lexington, NC
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Floating Relationship Banker - High Point, NC
- High Point, NC (19 miles from Lexington, NC)
- 1 day ago
- High Point, NC (19 miles from Lexington, NC)
- 1 day ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
This position performs tasks related to all facets of the Branch, which includes processing teller transactions, lending, account opening and account maintenance, opening savings & investment products...
banking customers....
- Lexington, NC (12 miles from Lexington, NC)
- 17 days ago
- Lexington, NC (12 miles from Lexington, NC)
- 17 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
/19438/db0b4d48-6094-4564-8e37-56921403180f.png&z=8&s=BNK&ih_t=5%2F3%2F2025+5%3A52%3A20+AM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-resume-builder&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Relationship Banker - North Main
- High Point, NC (19 miles from Lexington, NC)
- 25 days ago
- High Point, NC (19 miles from Lexington, NC)
- 25 days ago
This position performs tasks related to all facets of the Branch, which includes processing teller transactions, lending, account opening and account maintenance, opening savings & investment products...
Relationship Banker - Avalon Drive
- Salisbury, NC (14 miles from Lexington, NC)
- 25 days ago
- Salisbury, NC (14 miles from Lexington, NC)
- 25 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - N. Fayetteville
- Asheboro, NC (23 miles from Lexington, NC)
- 28 days ago
- Asheboro, NC (23 miles from Lexington, NC)
- 28 days ago
This position performs tasks related to all facets of the Branch, which includes processing teller transactions, lending, account opening and account maintenance, opening savings & investment products...
Demographic Data for Lexington, NC
Moving to Lexington, NC? Find some basic demographic data about Lexington, NC below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Lexington, NC
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Lexington, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »