Customer Service Manager Jobs in Apex, NC
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Holly Springs, NC (8 miles from Apex, NC)
- 2 days ago
- Holly Springs, NC (8 miles from Apex, NC)
- 2 days ago
SUMMARY: The Relationship Banker I is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. The incumbent is also responsible for providing...
Relationship Banker - Harrison Avenue
- Cary, NC (8 miles from Apex, NC)
- 2 days ago
- Cary, NC (8 miles from Apex, NC)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Towne North Plaza
- Raleigh, NC (16 miles from Apex, NC)
- 2 days ago
- Raleigh, NC (16 miles from Apex, NC)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Durham, NC (19 miles from Apex, NC)
- 3 days ago
- Durham, NC (19 miles from Apex, NC)
- 3 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
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Financial Relationship Banker- One North Hills Tower, Raleigh NC
- Raleigh, NC (16 miles from Apex, NC)
- 3 days ago
- Raleigh, NC (16 miles from Apex, NC)
- 3 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Raleigh Garner - Garner, NC
- Garner, NC (19 miles from Apex, NC)
- 4 days ago
- Garner, NC (19 miles from Apex, NC)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker-Atlanta Market
- Raleigh, NC (16 miles from Apex, NC)
- 10 days ago
- Raleigh, NC (16 miles from Apex, NC)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker or Senior Relationship Banker - Carrboro
- Carrboro, NC (16 miles from Apex, NC)
- 11 days ago
- Carrboro, NC (16 miles from Apex, NC)
- 11 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
- Durham, NC (19 miles from Apex, NC)
- 12 days ago
- Durham, NC (19 miles from Apex, NC)
- 12 days ago
Location: On site at location listed in job posting. Schedule: Monday through Friday 8:30AM to 5:00PM The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative...
Relationship Banker - New Bern- Raleigh, NC
- Raleigh, NC (16 miles from Apex, NC)
- 12 days ago
- Raleigh, NC (16 miles from Apex, NC)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - (New Build) Panther Branch - Garner, NC
- Garner, NC (19 miles from Apex, NC)
- 12 days ago
- Garner, NC (19 miles from Apex, NC)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Stonebridge Village
- Cary, NC (8 miles from Apex, NC)
- 15 days ago
- Cary, NC (8 miles from Apex, NC)
- 15 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Fearrington
- Pittsboro, NC (13 miles from Apex, NC)
- 24 days ago
- Pittsboro, NC (13 miles from Apex, NC)
- 24 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
- Durham, NC (17 miles from Apex, NC)
- 26 days ago
- Durham, NC (17 miles from Apex, NC)
- 26 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
- Durham, NC (17 miles from Apex, NC)
- 26 days ago
- Durham, NC (17 miles from Apex, NC)
- 26 days ago
banking customers....
Demographic Data for Apex, NC
Moving to Apex, NC? Find some basic demographic data about Apex, NC below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Apex, NC
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Apex, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Wealth Management
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Microsoft PowerPoint
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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