Customer Service Manager Jobs in New York, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Sheepshead Bay NY Area Bilingual Russian required
- Brooklyn, NY (3 miles from New York, NY)
- 20 hours ago
- Brooklyn, NY (3 miles from New York, NY)
- 20 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Scarsdale, NY
- Scarsdale, NY (20 miles from New York, NY)
- 21 hours ago
- Scarsdale, NY (20 miles from New York, NY)
- 21 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, Perth Amboy - Convery Boulevard, Perth Amboy, NJ
- Perth Amboy, NJ (21 miles from New York, NY)
- 1 day ago
- Perth Amboy, NJ (21 miles from New York, NY)
- 1 day ago
Relationship Banker, Perth Amboy - Convery Boulevard, Perth Amboy, NJPerth Amboy, United States of America Santander is one of the largest banks in the world, and one of the top banks in the...
Relationship Banker - Houston and Bowery Financial Center Bilingual Mandarin required
- New York, NY
- 1 day ago
- New York, NY
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Bergen East Market, NJ
- Paramus, NJ (13 miles from New York, NY)
- 1 day ago
- Paramus, NJ (13 miles from New York, NY)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Bronx NY Area Bilingual Spanish required
- Bronx, NY (6 miles from New York, NY)
- 2 days ago
- Bronx, NY (6 miles from New York, NY)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Summit, NJ (19 miles from New York, NY)
- 2 days ago
- Summit, NJ (19 miles from New York, NY)
- 2 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker - Ninth Ave and 55th - New York, NY
- New York, NY
- 2 days ago
- New York, NY
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, Lexington Ave, NYNew York, United States of America Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits. With a...
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Central Plaza Financial Center
- Yonkers, NY (15 miles from New York, NY)
- 3 days ago
- Yonkers, NY (15 miles from New York, NY)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Bronx, New York Salary range: $29.67/hr- $35.71/hr The Customer Service Supervisor oversees the day-to-day activities of the Customer Service Representative (CSR) staff by motivating them to...
Relationship Banker, Midtown, NYNew York, United States of America Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits. With a...
Relationship Banker - Flushing NY Bilingual Mandarin required
- Flushing, NY (8 miles from New York, NY)
- 3 days ago
- Flushing, NY (8 miles from New York, NY)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for New York, NY
Moving to New York, NY? Find some basic demographic data about New York, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in New York, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in New York, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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