Customer Service Manager Jobs in Islandia, NY
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Smith Haven - Lake Grove, NY
- Lake Grove, NY (4 miles from Islandia, NY)
- 1 hour ago
- Lake Grove, NY (4 miles from Islandia, NY)
- 1 hour ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - South Nassau NY Area Bilingual Spanish required
- South Hempstead, NY (24 miles from Islandia, NY)
- 14 hours ago
- South Hempstead, NY (24 miles from Islandia, NY)
- 14 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Banking Center Relationship Banker 1
- Stony Brook, NY (7 miles from Islandia, NY)
- 4 days ago
- Stony Brook, NY (7 miles from Islandia, NY)
- 4 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
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- Miller Place, NY (13 miles from Islandia, NY)
- 4 days ago
- Miller Place, NY (13 miles from Islandia, NY)
- 4 days ago
Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...
Relationship Banker, Garden City, NY
- Garden City, NY (24 miles from Islandia, NY)
- 6 days ago
- Garden City, NY (24 miles from Islandia, NY)
- 6 days ago
Relationship Banker, Garden City, NYGarden City, United States of America Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits. With...
Banking Center Relationship Banker 1
- Massapequa, NY (16 miles from Islandia, NY)
- 6 days ago
- Massapequa, NY (16 miles from Islandia, NY)
- 6 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Relationship Banker - Nassau North Market Great Neck NY Area
- Williston Park, NY (24 miles from Islandia, NY)
- 6 days ago
- Williston Park, NY (24 miles from Islandia, NY)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Miller Place, NY (13 miles from Islandia, NY)
- 7 days ago
- Miller Place, NY (13 miles from Islandia, NY)
- 7 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker - Long Island Northwest, NY
- Garden City, NY (24 miles from Islandia, NY)
- 18 days ago
- Garden City, NY (24 miles from Islandia, NY)
- 18 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Seventh Street Branch, Garden City, NY
- Garden City, NY (24 miles from Islandia, NY)
- 19 days ago
- Garden City, NY (24 miles from Islandia, NY)
- 19 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Stamford Greenwich market area
- Darien, CT (24 miles from Islandia, NY)
- 45+ days ago
- Darien, CT (24 miles from Islandia, NY)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Banking Center Relationship Banker 2
- Port Jefferson, NY (11 miles from Islandia, NY)
- 30+ days ago
- Port Jefferson, NY (11 miles from Islandia, NY)
- 30+ days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Banking Center Relationship Banker 1
- Bridgeport, CT (24 miles from Islandia, NY)
- 45+ days ago
- Bridgeport, CT (24 miles from Islandia, NY)
- 45+ days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Demographic Data for Islandia, NY
Moving to Islandia, NY? Find some basic demographic data about Islandia, NY below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Islandia, NY
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Islandia, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Wealth Management
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Microsoft PowerPoint
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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