Customer Service Manager Jobs in Middletown, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Sheepshead Bay NY Area Bilingual Russian required
- Brooklyn, NY (21 miles from Middletown, NJ)
- 1 day ago
- Brooklyn, NY (21 miles from Middletown, NJ)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Perth Amboy - Convery Boulevard, Perth Amboy, NJ
- Perth Amboy, NJ (12 miles from Middletown, NJ)
- 2 days ago
- Perth Amboy, NJ (12 miles from Middletown, NJ)
- 2 days ago
Relationship Banker, Perth Amboy - Convery Boulevard, Perth Amboy, NJPerth Amboy, United States of America Santander is one of the largest banks in the world, and one of the top banks in the...
Relationship Banker - Middletown & Old Bridge NJ Financial Center - Full Time
- Old Bridge, NJ (11 miles from Middletown, NJ)
- 4 days ago
- Old Bridge, NJ (11 miles from Middletown, NJ)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Edison, New Brunswick and South Plainfield, NJ Area - Full Time
- Edison, NJ (17 miles from Middletown, NJ)
- 4 days ago
- Edison, NJ (17 miles from Middletown, NJ)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Middlesex Financial Center - Spanish Language Required
- Middlesex, NJ (23 miles from Middletown, NJ)
- 10 days ago
- Middlesex, NJ (23 miles from Middletown, NJ)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Banking Center Relationship Banker 1
- Brooklyn, NY (21 miles from Middletown, NJ)
- 16 days ago
- Brooklyn, NY (21 miles from Middletown, NJ)
- 16 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
- New York City, NY (22 miles from Middletown, NJ)
- 17 days ago
- New York City, NY (22 miles from Middletown, NJ)
- 17 days ago
Introduction Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses,...
- New York City, NY (22 miles from Middletown, NJ)
- 17 days ago
- New York City, NY (22 miles from Middletown, NJ)
- 17 days ago
Who You Are You're looking to explore a client-facing role at the intersection of software and consulting. You are obsessed with the idea of delighting clients at some of the world's leading...
Relationship Banker, Old Bridge, NJ
- Old Bridge, NJ (11 miles from Middletown, NJ)
- 25 days ago
- Old Bridge, NJ (11 miles from Middletown, NJ)
- 25 days ago
Relationship Banker, Old Bridge, NJCountry: United States of America The Relationship Banker plays a key role within our Retail division and is responsible for delivering personalized financial...
Relationship Banker - Brooklyn Staten Island Market Bilingual Mandarin required
- Brooklyn, NY (21 miles from Middletown, NJ)
- 45+ days ago
- Brooklyn, NY (21 miles from Middletown, NJ)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Consumer And Business Banking, Senior Relationship Banker, Colonia, NJ
- Colonia, NJ (17 miles from Middletown, NJ)
- 26 days ago
- Colonia, NJ (17 miles from Middletown, NJ)
- 26 days ago
(Required) Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Exceptional...
- Jersey City, NJ (22 miles from Middletown, NJ)
- 27 days ago
- Jersey City, NJ (22 miles from Middletown, NJ)
- 27 days ago
Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...
Relationship Banker, Yorktowne, Manalapan, NJ
- Manalapan, NJ (15 miles from Middletown, NJ)
- 30+ days ago
- Manalapan, NJ (15 miles from Middletown, NJ)
- 30+ days ago
Relationship Banker, Yorktowne, Manalapan, NJManalapan, United States of America The Relationship Banker plays a key role within our Retail division and is responsible for delivering personalized...
Client Service Manager - U.S. Alternatives - Vice President
- Brooklyn, NY (21 miles from Middletown, NJ)
- 45+ days ago
- Brooklyn, NY (21 miles from Middletown, NJ)
- 45+ days ago
At J.P. Morgan, we are committed to delivering exceptional client service. As a Client Service Manager in Securities Services, you will have the opportunity to build strong relationships with our...
Relationship Banker (Bilingual English and Mandarin Required) - Sunset Park - Brooklyn, NY
- Brooklyn, NY (21 miles from Middletown, NJ)
- 45+ days ago
- Brooklyn, NY (21 miles from Middletown, NJ)
- 45+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Middletown, NJ
Moving to Middletown, NJ? Find some basic demographic data about Middletown, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Middletown, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Middletown, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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