Customer Service Manager Jobs in Manalapan, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker, Perth Amboy - Convery Boulevard, Perth Amboy, NJ
- Perth Amboy, NJ (17 miles from Manalapan, NJ)
- 2 days ago
- Perth Amboy, NJ (17 miles from Manalapan, NJ)
- 2 days ago
Relationship Banker, Perth Amboy - Convery Boulevard, Perth Amboy, NJPerth Amboy, United States of America Santander is one of the largest banks in the world, and one of the top banks in the...
Relationship Banker - Middletown & Old Bridge NJ Financial Center - Full Time
- Old Bridge, NJ (8 miles from Manalapan, NJ)
- 4 days ago
- Old Bridge, NJ (8 miles from Manalapan, NJ)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Edison, New Brunswick and South Plainfield, NJ Area - Full Time
- Edison, NJ (16 miles from Manalapan, NJ)
- 4 days ago
- Edison, NJ (16 miles from Manalapan, NJ)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Middlesex Financial Center - Spanish Language Required
- Middlesex, NJ (21 miles from Manalapan, NJ)
- 10 days ago
- Middlesex, NJ (21 miles from Manalapan, NJ)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Roebling, NJ (24 miles from Manalapan, NJ)
- 20 days ago
- Roebling, NJ (24 miles from Manalapan, NJ)
- 20 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker, Old Bridge, NJ
- Old Bridge, NJ (8 miles from Manalapan, NJ)
- 25 days ago
- Old Bridge, NJ (8 miles from Manalapan, NJ)
- 25 days ago
Relationship Banker, Old Bridge, NJCountry: United States of America The Relationship Banker plays a key role within our Retail division and is responsible for delivering personalized financial...
Associate Relationship Banker - Lawrenceville NJ
- Lawrenceville, NJ (18 miles from Manalapan, NJ)
- 30+ days ago
- Lawrenceville, NJ (18 miles from Manalapan, NJ)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Consumer And Business Banking, Senior Relationship Banker, Colonia, NJ
- Colonia, NJ (21 miles from Manalapan, NJ)
- 26 days ago
- Colonia, NJ (21 miles from Manalapan, NJ)
- 26 days ago
(Required) Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Exceptional...
- Trenton, NJ (20 miles from Manalapan, NJ)
- 28 days ago
- Trenton, NJ (20 miles from Manalapan, NJ)
- 28 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker, Yorktowne, Manalapan, NJManalapan, United States of America The Relationship Banker plays a key role within our Retail division and is responsible for delivering personalized...
Relationship Banker, West Windsor, NJ
- West Windsor, NJ (13 miles from Manalapan, NJ)
- 30+ days ago
- West Windsor, NJ (13 miles from Manalapan, NJ)
- 30+ days ago
Relationship Banker, West Windsor, NJCountry: United States of America The Relationship Banker plays a key role within our Retail division and is responsible for delivering personalized financial...
Relationship Banker/ Sr. Relationship Banker - Hamilton Branch
- Hamilton Square, NJ (15 miles from Manalapan, NJ)
- 60+ days ago
- Hamilton Square, NJ (15 miles from Manalapan, NJ)
- 60+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
- South Plainfield, NJ (20 miles from Manalapan, NJ)
- 60+ days ago
- South Plainfield, NJ (20 miles from Manalapan, NJ)
- 60+ days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Demographic Data for Manalapan, NJ
Moving to Manalapan, NJ? Find some basic demographic data about Manalapan, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Manalapan, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Manalapan, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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