Customer Service Manager Jobs in Edison, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Whippany, NJ (21 miles from Edison, NJ)
- 21 days ago
- Whippany, NJ (21 miles from Edison, NJ)
- 21 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Lincroft, NJ - Full Time
- Lincroft, NJ (18 miles from Edison, NJ)
- 1 day ago
- Lincroft, NJ (18 miles from Edison, NJ)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- New York City, NY (24 miles from Edison, NJ)
- 3 days ago
- New York City, NY (24 miles from Edison, NJ)
- 3 days ago
Introduction Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses,...
- New York City, NY (24 miles from Edison, NJ)
- 3 days ago
- New York City, NY (24 miles from Edison, NJ)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
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Relationship Banker - Atlantic Highlands
- Atlantic Highlands, NJ (20 miles from Edison, NJ)
- 4 days ago
- Atlantic Highlands, NJ (20 miles from Edison, NJ)
- 4 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
Banking Center Relationship Banker 1
- East Windsor, NJ (15 miles from Edison, NJ)
- 5 days ago
- East Windsor, NJ (15 miles from Edison, NJ)
- 5 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Relationship Banker - Brooklyn West, NY
- Brooklyn, NY (24 miles from Edison, NJ)
- 5 days ago
- Brooklyn, NY (24 miles from Edison, NJ)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Flemington Financial Center
- Flemington, NJ (24 miles from Edison, NJ)
- 6 days ago
- Flemington, NJ (24 miles from Edison, NJ)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Metrotech - Brooklyn, NY
- Brooklyn, NY (24 miles from Edison, NJ)
- 7 days ago
- Brooklyn, NY (24 miles from Edison, NJ)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, Lawrenceville, NJ
- Lawrenceville, NJ (23 miles from Edison, NJ)
- 7 days ago
- Lawrenceville, NJ (23 miles from Edison, NJ)
- 7 days ago
Relationship Banker, Lawrenceville, NJLawrenceville, United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers...
- Bloomfield, NJ (22 miles from Edison, NJ)
- 8 days ago
- Bloomfield, NJ (22 miles from Edison, NJ)
- 8 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker, Perth Amboy - Convery Boulevard, Perth Amboy, NJ
- Perth Amboy, NJ (6 miles from Edison, NJ)
- 11 days ago
- Perth Amboy, NJ (6 miles from Edison, NJ)
- 11 days ago
Relationship Banker, Perth Amboy - Convery Boulevard, Perth Amboy, NJPerth Amboy, United States of America Santander is one of the largest banks in the world, and one of the top banks in the...
- Summit, NJ (13 miles from Edison, NJ)
- 12 days ago
- Summit, NJ (13 miles from Edison, NJ)
- 12 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker - Middlesex Financial Center - Spanish Language Required
- Middlesex, NJ (6 miles from Edison, NJ)
- 19 days ago
- Middlesex, NJ (6 miles from Edison, NJ)
- 19 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Morristown, Parsippany and Randolph, NJ - Full Time
- Randolph, NJ (24 miles from Edison, NJ)
- 19 days ago
- Randolph, NJ (24 miles from Edison, NJ)
- 19 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Edison, NJ
Moving to Edison, NJ? Find some basic demographic data about Edison, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Edison, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Edison, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Internal Control
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Microsoft PowerPoint
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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