Customer Service Manager Jobs in Colonia, NJ
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Delancey and Ludlow Financial Center
- New York, NY (20 miles from Colonia, NJ)
- 18 hours ago
- New York, NY (20 miles from Colonia, NJ)
- 18 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Sheepshead Bay NY Area Bilingual Russian required
- Brooklyn, NY (18 miles from Colonia, NJ)
- 1 day ago
- Brooklyn, NY (18 miles from Colonia, NJ)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Perth Amboy - Convery Boulevard, Perth Amboy, NJ
- Perth Amboy, NJ (5 miles from Colonia, NJ)
- 2 days ago
- Perth Amboy, NJ (5 miles from Colonia, NJ)
- 2 days ago
Relationship Banker, Perth Amboy - Convery Boulevard, Perth Amboy, NJPerth Amboy, United States of America Santander is one of the largest banks in the world, and one of the top banks in the...
Relationship Banker - Houston and Bowery Financial Center Bilingual Mandarin required
- New York, NY (20 miles from Colonia, NJ)
- 2 days ago
- New York, NY (20 miles from Colonia, NJ)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - 29 Broadway Financial Center
- New York, NY (20 miles from Colonia, NJ)
- 2 days ago
- New York, NY (20 miles from Colonia, NJ)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Summit, NJ (8 miles from Colonia, NJ)
- 3 days ago
- Summit, NJ (8 miles from Colonia, NJ)
- 3 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker - Ninth Ave and 55th - New York, NY
- New York, NY (20 miles from Colonia, NJ)
- 3 days ago
- New York, NY (20 miles from Colonia, NJ)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, Lexington Ave, NY
- New York, NY (20 miles from Colonia, NJ)
- 4 days ago
- New York, NY (20 miles from Colonia, NJ)
- 4 days ago
Relationship Banker, Lexington Ave, NYNew York, United States of America Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits. With a...
Relationship Banker - West Manhattan NY Area
- New York, NY (20 miles from Colonia, NJ)
- 4 days ago
- New York, NY (20 miles from Colonia, NJ)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- New York, NY (20 miles from Colonia, NJ)
- 4 days ago
- New York, NY (20 miles from Colonia, NJ)
- 4 days ago
Bronx, New York Salary range: $29.67/hr- $35.71/hr The Customer Service Supervisor oversees the day-to-day activities of the Customer Service Representative (CSR) staff by motivating them to...
Relationship Banker - Middletown & Old Bridge NJ Financial Center - Full Time
- Old Bridge, NJ (13 miles from Colonia, NJ)
- 4 days ago
- Old Bridge, NJ (13 miles from Colonia, NJ)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Edison, New Brunswick and South Plainfield, NJ Area - Full Time
- Edison, NJ (6 miles from Colonia, NJ)
- 4 days ago
- Edison, NJ (6 miles from Colonia, NJ)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
06P009 - Banking Center Relationship Banker 1
- New York, NY (20 miles from Colonia, NJ)
- 7 days ago
- New York, NY (20 miles from Colonia, NJ)
- 7 days ago
. * Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions* Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Banking Center Banking Center Region Relationship Banker 2
- New York, NY (20 miles from Colonia, NJ)
- 7 days ago
- New York, NY (20 miles from Colonia, NJ)
- 7 days ago
. * Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed.* Support segmentation strategy by implementing sales, retention, and other...
Relationship Banker - Middlesex Financial Center - Spanish Language Required
- Middlesex, NJ (9 miles from Colonia, NJ)
- 10 days ago
- Middlesex, NJ (9 miles from Colonia, NJ)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Colonia, NJ
Moving to Colonia, NJ? Find some basic demographic data about Colonia, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Colonia, NJ
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Colonia, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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