Customer Service Manager Jobs in Milford, NH
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Westford Financial Center
- Westford, MA (19 miles from Milford, NH)
- 4 days ago
- Westford, MA (19 miles from Milford, NH)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Nashua South, NH
- Nashua, NH (11 miles from Milford, NH)
- 9 days ago
- Nashua, NH (11 miles from Milford, NH)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, Acton, MA
- Acton, MA (24 miles from Milford, NH)
- 12 days ago
- Acton, MA (24 miles from Milford, NH)
- 12 days ago
Relationship Banker, Acton, MACountry: United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market...
Director/Senior, Client Service Manager
- Merrimack, NH (8 miles from Milford, NH)
- 13 days ago
- Merrimack, NH (8 miles from Milford, NH)
- 13 days ago
The Role You will be the primary Fidelity client service contact for Defined Contribution and emerging Workplace products for some of Fidelitys largest institutional clients. As the main contact,...
/18944/1f874571-5a5a-4812-874f-4a00387d9871.png&z=8&s=BNK&ih_t=5%2F5%2F2025+1%3A24%3A18+AM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-formatting&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
- Hudson, NH (13 miles from Milford, NH)
- 18 days ago
- Hudson, NH (13 miles from Milford, NH)
- 18 days ago
RELATIONSHIP BANKER - HUDSON, NH Enterprise Bank is a successful commercial bank where your talents will be recognized. Consistently being recognized both nationally and locally as a “Top Place to...
Relationship Banker - Chelmsford, MA
- Chelmsford, MA (22 miles from Milford, NH)
- 30+ days ago
- Chelmsford, MA (22 miles from Milford, NH)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Merrimack, NH (8 miles from Milford, NH)
- 30+ days ago
- Merrimack, NH (8 miles from Milford, NH)
- 30+ days ago
Job Description: The Role The Client Services Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the...
Relationship Banker - Merrimack Valley Area
- Westford, MA (19 miles from Milford, NH)
- 45+ days ago
- Westford, MA (19 miles from Milford, NH)
- 45+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Milford, NH
Moving to Milford, NH? Find some basic demographic data about Milford, NH below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Milford, NH
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Milford, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Reporting
- Regulations
- Microsoft PowerPoint
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »