Customer Service Manager Jobs in O Fallon, MO
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Client Service Manager Trainee - Achieve July 2025
- Des Peres, MO (21 miles from O Fallon, MO)
- 18 hours ago
- Des Peres, MO (21 miles from O Fallon, MO)
- 18 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Senior Consumer Relationship Banker (Florissant Branch)
- Florissant, MO (17 miles from O Fallon, MO)
- 2 days ago
- Florissant, MO (17 miles from O Fallon, MO)
- 2 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker II (Manchester)
- Manchester, MO (18 miles from O Fallon, MO)
- 5 days ago
- Manchester, MO (18 miles from O Fallon, MO)
- 5 days ago
Relationship Banker II (Manchester) 3.5 3.5 out of 5 stars Manchester, MO 63011 Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job....
Application Deadline: 05/04/2025 Address: 3001 Winghaven Boulevard Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
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Relationship Banker I (St Ann Branch)
- Saint Ann, MO (19 miles from O Fallon, MO)
- 13 days ago
- Saint Ann, MO (19 miles from O Fallon, MO)
- 13 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Clayton, MO (24 miles from O Fallon, MO)
- 22 days ago
- Clayton, MO (24 miles from O Fallon, MO)
- 22 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We're committed to bringing passion and...
- Clayton, MO (24 miles from O Fallon, MO)
- 26 days ago
- Clayton, MO (24 miles from O Fallon, MO)
- 26 days ago
banking customers....
Senior Small Business Relationship Banker (OFallon, MO Branch)
- O Fallon, MO
- 27 days ago
- O Fallon, MO
- 27 days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Senior Small Business Relationship Banker (University Commons Branch)
- Saint Charles, MO (13 miles from O Fallon, MO)
- 29 days ago
- Saint Charles, MO (13 miles from O Fallon, MO)
- 29 days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
- Des Peres, MO (21 miles from O Fallon, MO)
- 30+ days ago
- Des Peres, MO (21 miles from O Fallon, MO)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker II (Des Peres)
- Des Peres, MO (21 miles from O Fallon, MO)
- 90+ days ago
- Des Peres, MO (21 miles from O Fallon, MO)
- 90+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Clayton, MO (24 miles from O Fallon, MO)
- 30+ days ago
- Clayton, MO (24 miles from O Fallon, MO)
- 30+ days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Its fun to work in a company where people...
Relationship Banker - St. Louis SW - Springfield Market
- Manchester, MO (18 miles from O Fallon, MO)
- 30+ days ago
- Manchester, MO (18 miles from O Fallon, MO)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II (Wentzville Branch)
- Wentzville, MO (8 miles from O Fallon, MO)
- 45+ days ago
- Wentzville, MO (8 miles from O Fallon, MO)
- 45+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Clayton, MO (24 miles from O Fallon, MO)
- 60+ days ago
- Clayton, MO (24 miles from O Fallon, MO)
- 60+ days ago
Company Description MONETA is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum...
Demographic Data for O Fallon, MO
Moving to O Fallon, MO? Find some basic demographic data about O Fallon, MO below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in O Fallon, MO
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in O Fallon, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Wealth Management
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Microsoft PowerPoint
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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