Customer Service Manager Jobs in Eagan, MN
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Bloomington, MN (6 miles from Eagan, MN)
- 6 days ago
- Bloomington, MN (6 miles from Eagan, MN)
- 6 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Coon Rapids, MN (21 miles from Eagan, MN)
- 1 day ago
- Coon Rapids, MN (21 miles from Eagan, MN)
- 1 day ago
Application Deadline: 05/13/2025 Address: 3500 129th Avenue NW Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Associate Relationship Banker-(40hr)-Stone Mountain Plaza-Brooklyn Park, MN
- Brooklyn Park, MN (17 miles from Eagan, MN)
- 1 day ago
- Brooklyn Park, MN (17 miles from Eagan, MN)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Saint Paul, MN (6 miles from Eagan, MN)
- 3 days ago
- Saint Paul, MN (6 miles from Eagan, MN)
- 3 days ago
Overview Why You'll Love Being a Client Service Manager at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the...
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Relationship Banker - MN Central Market
- Plymouth, MN (16 miles from Eagan, MN)
- 3 days ago
- Plymouth, MN (16 miles from Eagan, MN)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Uptown Minneapolis - Minneapolis,MN
- Minneapolis, MN (9 miles from Eagan, MN)
- 3 days ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker- Central Ave & 51st Ave - Columbia Heights, MN
- Minneapolis, MN (9 miles from Eagan, MN)
- 3 days ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker- Minnesota South Market
- Edina, MN (8 miles from Eagan, MN)
- 4 days ago
- Edina, MN (8 miles from Eagan, MN)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Northeast Minneapolis - Minneapolis, MN
- Minneapolis, MN (9 miles from Eagan, MN)
- 5 days ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Brooklyn Center, MN (17 miles from Eagan, MN)
- 9 days ago
- Brooklyn Center, MN (17 miles from Eagan, MN)
- 9 days ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
Relationship Banker Stillwater, MN
- Stillwater, MN (20 miles from Eagan, MN)
- 11 days ago
- Stillwater, MN (20 miles from Eagan, MN)
- 11 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Woodbury, MN (10 miles from Eagan, MN)
- 25 days ago
- Woodbury, MN (10 miles from Eagan, MN)
- 25 days ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
Client Service Manager - Water/Wastewater
- Minneapolis, MN (9 miles from Eagan, MN)
- 60+ days ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 60+ days ago
Job Title - Client Service Manager / Project Manager Location - Chicago, IL | Denver, CO (Centennial) |Des Moines, IA | Minneapolis, MN Job Type - Hybrid ABOUT STANLEY CONSULTANTS Improving Lives...
Client Service Manager - Water Resources
- Minneapolis, MN (9 miles from Eagan, MN)
- 90+ days ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 90+ days ago
Job Title - Client Service Manager - Water Resources Location - Minneapolis, MN | Tampa, FL | West Palm Beach, FL Job Type - Hybrid, Onsite ABOUT STANLEY CONSULTANTS Improving Lives Since 1913....
Financial Relationship Banker - Woodbury Cub, MN
- Woodbury, MN (10 miles from Eagan, MN)
- 90+ days ago
- Woodbury, MN (10 miles from Eagan, MN)
- 90+ days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkDemographic Data for Eagan, MN
Moving to Eagan, MN? Find some basic demographic data about Eagan, MN below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Eagan, MN
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Eagan, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Wealth Management
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Microsoft PowerPoint
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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