Customer Service Manager Jobs in Chaska, MN
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Bloomington, MN (17 miles from Chaska, MN)
- 6 days ago
- Bloomington, MN (17 miles from Chaska, MN)
- 6 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Associate Relationship Banker-(40hr)-Stone Mountain Plaza-Brooklyn Park, MN
- Brooklyn Park, MN (21 miles from Chaska, MN)
- 21 hours ago
- Brooklyn Park, MN (21 miles from Chaska, MN)
- 21 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - MN Central Market
- Plymouth, MN (16 miles from Chaska, MN)
- 3 days ago
- Plymouth, MN (16 miles from Chaska, MN)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Uptown Minneapolis - Minneapolis,MN
- Minneapolis, MN (21 miles from Chaska, MN)
- 3 days ago
- Minneapolis, MN (21 miles from Chaska, MN)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
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Relationship Banker- Central Ave & 51st Ave - Columbia Heights, MN
- Minneapolis, MN (21 miles from Chaska, MN)
- 3 days ago
- Minneapolis, MN (21 miles from Chaska, MN)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker- Minnesota South Market
- Edina, MN (16 miles from Chaska, MN)
- 3 days ago
- Edina, MN (16 miles from Chaska, MN)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Northeast Minneapolis - Minneapolis, MN
- Minneapolis, MN (21 miles from Chaska, MN)
- 4 days ago
- Minneapolis, MN (21 miles from Chaska, MN)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Brooklyn Center, MN (21 miles from Chaska, MN)
- 9 days ago
- Brooklyn Center, MN (21 miles from Chaska, MN)
- 9 days ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
- Lakeville, MN (20 miles from Chaska, MN)
- 10 days ago
- Lakeville, MN (20 miles from Chaska, MN)
- 10 days ago
Application Deadline: 04/29/2025 Address: 17636 Kenwood Trail Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Client Service Manager - Water/Wastewater
- Minneapolis, MN (21 miles from Chaska, MN)
- 60+ days ago
- Minneapolis, MN (21 miles from Chaska, MN)
- 60+ days ago
Job Title - Client Service Manager / Project Manager Location - Chicago, IL | Denver, CO (Centennial) |Des Moines, IA | Minneapolis, MN Job Type - Hybrid ABOUT STANLEY CONSULTANTS Improving Lives...
Client Service Manager - Water Resources
- Minneapolis, MN (21 miles from Chaska, MN)
- 90+ days ago
- Minneapolis, MN (21 miles from Chaska, MN)
- 90+ days ago
Job Title - Client Service Manager - Water Resources Location - Minneapolis, MN | Tampa, FL | West Palm Beach, FL Job Type - Hybrid, Onsite ABOUT STANLEY CONSULTANTS Improving Lives Since 1913....
- Minneapolis, MN (21 miles from Chaska, MN)
- 45+ days ago
- Minneapolis, MN (21 miles from Chaska, MN)
- 45+ days ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
Demographic Data for Chaska, MN
Moving to Chaska, MN? Find some basic demographic data about Chaska, MN below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Chaska, MN
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Chaska, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Wealth Management
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Microsoft PowerPoint
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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