Customer Service Manager Jobs in Dearborn Heights, MI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Bloomfield Hills, MI (17 miles from Dearborn Heights, MI)
- 19 hours ago
- Bloomfield Hills, MI (17 miles from Dearborn Heights, MI)
- 19 hours ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Financial Relationship Banker - Schoenherr Warren
- Warren, MI (21 miles from Dearborn Heights, MI)
- 1 day ago
- Warren, MI (21 miles from Dearborn Heights, MI)
- 1 day ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Madison Heights, MI (16 miles from Dearborn Heights, MI)
- 3 days ago
- Madison Heights, MI (16 miles from Dearborn Heights, MI)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Financial Relationship Banker - Bloomfield, MI
- Bloomfield Hills, MI (17 miles from Dearborn Heights, MI)
- 3 days ago
- Bloomfield Hills, MI (17 miles from Dearborn Heights, MI)
- 3 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Royal Oak, MI (15 miles from Dearborn Heights, MI)
- 4 days ago
- Royal Oak, MI (15 miles from Dearborn Heights, MI)
- 4 days ago
They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....
- Bloomfield Hills, MI (17 miles from Dearborn Heights, MI)
- 5 days ago
- Bloomfield Hills, MI (17 miles from Dearborn Heights, MI)
- 5 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker- Northwestern 12 Mile- Southfield, MI
- Southfield, MI (14 miles from Dearborn Heights, MI)
- 6 days ago
- Southfield, MI (14 miles from Dearborn Heights, MI)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Financial Relationship Banker - Metro Sterling Heights, MI
- Sterling Heights, MI (21 miles from Dearborn Heights, MI)
- 8 days ago
- Sterling Heights, MI (21 miles from Dearborn Heights, MI)
- 8 days ago
Can include military service in an administration, contracting, civil affairs or similar role. 1 year consumer and business deposit products - lending knowledge OR Business to Business sales experience...
Remote Work- Auburn Hills, MI (24 miles from Dearborn Heights, MI)
- 9 days ago
- Auburn Hills, MI (24 miles from Dearborn Heights, MI)
- 9 days ago
They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members....
Relationship Banker - Oakwood Southfield branch
- Dearborn, MI (4 miles from Dearborn Heights, MI)
- 9 days ago
- Dearborn, MI (4 miles from Dearborn Heights, MI)
- 9 days ago
Are you passionate about building relationships and helping members achieve their financial goals? As a Relationship Banker, you'll be the face of our credit union-providing exceptional service,...
Relationship Banker II - SB- Allen King - Brownstown Twp MI
- Brownstown TWP, MI (12 miles from Dearborn Heights, MI)
- 11 days ago
- Brownstown TWP, MI (12 miles from Dearborn Heights, MI)
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker- Woodward and 8 Mile- Detroit, MI
- Detroit, MI (11 miles from Dearborn Heights, MI)
- 12 days ago
- Detroit, MI (11 miles from Dearborn Heights, MI)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker- South Oakland- Bloomfield Hills, MI
- Bloomfield Hills, MI (17 miles from Dearborn Heights, MI)
- 13 days ago
- Bloomfield Hills, MI (17 miles from Dearborn Heights, MI)
- 13 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Preferred Relationship Banker Real Estate and Escrow Services
- Novi, MI (18 miles from Dearborn Heights, MI)
- 14 days ago
- Novi, MI (18 miles from Dearborn Heights, MI)
- 14 days ago
Preferred Relationship Banker - Real Estate and Escrow Services Location: CityScape What you'll do: The Preferred Relationship Banker builds strong advisory relationships with complex commercial...
Relationship Banker - Beck and Grand River - Novi, MI
- Novi, MI (18 miles from Dearborn Heights, MI)
- 18 days ago
- Novi, MI (18 miles from Dearborn Heights, MI)
- 18 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Dearborn Heights, MI
Moving to Dearborn Heights, MI? Find some basic demographic data about Dearborn Heights, MI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Dearborn Heights, MI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Dearborn Heights, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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