Customer Service Manager Jobs in Columbia, MD

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 41 Jobs

Relationship Bankers for Downtown Baltimore, MD

  • Baltimore, MD (15 miles from Columbia, MD)
  • 16 hours ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 16 hours ago

Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...

Relationship Banker

  • Baltimore, MD (15 miles from Columbia, MD)
  • 23 hours ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 23 hours ago

Prior retail banking experience preferred. Prior customer service experience preferred....

Senior Relationship Banker at Calvert and Fayette - Baltimore MD

  • Baltimore, MD (15 miles from Columbia, MD)
  • 1 day ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 1 day ago

Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....

Senior Relationship Banker

  • Dundalk, MD (20 miles from Columbia, MD)
  • 2 days ago
  • Dundalk, MD (20 miles from Columbia, MD)
  • 2 days ago

banking customers....

Relationship Banker

  • Owings Mills, MD (16 miles from Columbia, MD)
  • 2 days ago
  • Owings Mills, MD (16 miles from Columbia, MD)
  • 2 days ago

Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....

Floating Relationship Banker

  • Gambrills, MD (16 miles from Columbia, MD)
  • 2 days ago
  • Gambrills, MD (16 miles from Columbia, MD)
  • 2 days ago

Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....

Relationship Banker - Rotunda Financial Center

  • Baltimore, MD (15 miles from Columbia, MD)
  • 3 days ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 3 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Maryland South Market

  • Seabrook, MD (16 miles from Columbia, MD)
  • 3 days ago
  • Seabrook, MD (16 miles from Columbia, MD)
  • 3 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker in Millersville, MD

  • Millersville, MD (11 miles from Columbia, MD)
  • 3 days ago
  • Millersville, MD (11 miles from Columbia, MD)
  • 3 days ago

Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...

Relationship Banker - Waugh Chapel Financial Center

  • Gambrills, MD (16 miles from Columbia, MD)
  • 3 days ago
  • Gambrills, MD (16 miles from Columbia, MD)
  • 3 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Fells Point Financial Center

  • Baltimore, MD (15 miles from Columbia, MD)
  • 4 days ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 4 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Greater Baltimore Market - Baltimore, Maryland

  • Baltimore, MD (15 miles from Columbia, MD)
  • 4 days ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 4 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Edmondson

  • Baltimore, MD (15 miles from Columbia, MD)
  • 7 days ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 7 days ago

Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker I (Georgetown Branch)

  • Washington, DC (22 miles from Columbia, MD)
  • 7 days ago
  • Washington, DC (22 miles from Columbia, MD)
  • 7 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I - DC NoVA Market - Ward 7/8 - Washington DC

  • Washington, DC (22 miles from Columbia, MD)
  • 8 days ago
  • Washington, DC (22 miles from Columbia, MD)
  • 8 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Demographic Data for Columbia, MD

Moving to Columbia, MD? Find some basic demographic data about Columbia, MD below.

Local
National
99,628
3,682
Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Columbia, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Columbia, MD offer the following education background
Bachelor's Degree
35.2%
High School or GED
23.6%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Columbia, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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