Customer Service Manager Jobs in Bel Air, MD
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Greater Baltimore - Baltimore, Maryland
- Baltimore, MD (22 miles from Bel Air, MD)
- 1 day ago
- Baltimore, MD (22 miles from Bel Air, MD)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Greater Baltimore - Baltimore, Maryland
- Towson, MD (17 miles from Bel Air, MD)
- 1 day ago
- Towson, MD (17 miles from Bel Air, MD)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Rising Sun, MD (18 miles from Bel Air, MD)
- 2 days ago
- Rising Sun, MD (18 miles from Bel Air, MD)
- 2 days ago
banking customers....
Relationship Banker or Senior Relationship Banker - Upper Cross Roads
- Fallston, MD (4 miles from Bel Air, MD)
- 6 days ago
- Fallston, MD (4 miles from Bel Air, MD)
- 6 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
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- Baltimore, MD (22 miles from Bel Air, MD)
- 9 days ago
- Baltimore, MD (22 miles from Bel Air, MD)
- 9 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
- Stewartstown, PA (20 miles from Bel Air, MD)
- 12 days ago
- Stewartstown, PA (20 miles from Bel Air, MD)
- 12 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
- Baltimore, MD (22 miles from Bel Air, MD)
- 16 days ago
- Baltimore, MD (22 miles from Bel Air, MD)
- 16 days ago
Prior retail banking experience preferred. Prior customer service experience preferred....
Senior Relationship Banker at Calvert and Fayette - Baltimore MD
- Baltimore, MD (22 miles from Bel Air, MD)
- 16 days ago
- Baltimore, MD (22 miles from Bel Air, MD)
- 16 days ago
Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach...
Relationship Banker - Rotunda Financial Center
- Baltimore, MD (22 miles from Bel Air, MD)
- 18 days ago
- Baltimore, MD (22 miles from Bel Air, MD)
- 18 days ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
Relationship Banker - Edmondson
- Baltimore, MD (22 miles from Bel Air, MD)
- 22 days ago
- Baltimore, MD (22 miles from Bel Air, MD)
- 22 days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Wilkens Plaza Branch, Baltimore MD
- Baltimore, MD (22 miles from Bel Air, MD)
- 60+ days ago
- Baltimore, MD (22 miles from Bel Air, MD)
- 60+ days ago
In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan...
Demographic Data for Bel Air, MD
Moving to Bel Air, MD? Find some basic demographic data about Bel Air, MD below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Bel Air, MD
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Bel Air, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Reporting
- Regulations
- Microsoft PowerPoint
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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