Customer Service Manager Jobs in Arbutus, MD
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker or Senior Relationship Banker - Upper Cross Roads
- Fallston, MD (23 miles from Arbutus, MD)
- 3 days ago
- Fallston, MD (23 miles from Arbutus, MD)
- 3 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
- Baltimore, MD (4 miles from Arbutus, MD)
- 7 days ago
- Baltimore, MD (4 miles from Arbutus, MD)
- 7 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
- Glen Burnie, MD (6 miles from Arbutus, MD)
- 8 days ago
- Glen Burnie, MD (6 miles from Arbutus, MD)
- 8 days ago
banking customers....
Relationship Banker- Crain Highway Branch/ Glen Burnie MD
- Glen Burnie, MD (6 miles from Arbutus, MD)
- 8 days ago
- Glen Burnie, MD (6 miles from Arbutus, MD)
- 8 days ago
Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...
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Senior Relationship Banker at Calvert and Fayette - Baltimore MD
- Baltimore, MD (4 miles from Arbutus, MD)
- 14 days ago
- Baltimore, MD (4 miles from Arbutus, MD)
- 14 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
- Gambrills, MD (14 miles from Arbutus, MD)
- 15 days ago
- Gambrills, MD (14 miles from Arbutus, MD)
- 15 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker - Rotunda Financial Center
- Baltimore, MD (4 miles from Arbutus, MD)
- 16 days ago
- Baltimore, MD (4 miles from Arbutus, MD)
- 16 days ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
Relationship Banker - Maryland South Market
- Seabrook, MD (21 miles from Arbutus, MD)
- 16 days ago
- Seabrook, MD (21 miles from Arbutus, MD)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker in Millersville, MD
- Millersville, MD (4 miles from Arbutus, MD)
- 16 days ago
- Millersville, MD (4 miles from Arbutus, MD)
- 16 days ago
Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...
Relationship Banker - Waugh Chapel Financial Center
- Gambrills, MD (14 miles from Arbutus, MD)
- 16 days ago
- Gambrills, MD (14 miles from Arbutus, MD)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Edmondson
- Baltimore, MD (4 miles from Arbutus, MD)
- 20 days ago
- Baltimore, MD (4 miles from Arbutus, MD)
- 20 days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
- Ellicott City, MD (7 miles from Arbutus, MD)
- 27 days ago
- Ellicott City, MD (7 miles from Arbutus, MD)
- 27 days ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
Relationship Banker or Senior Relationship Banker - Glenmont
- Silver Spring, MD (23 miles from Arbutus, MD)
- 30+ days ago
- Silver Spring, MD (23 miles from Arbutus, MD)
- 30+ days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Severna Park Financial Center
- Severna Park, MD (12 miles from Arbutus, MD)
- 30+ days ago
- Severna Park, MD (12 miles from Arbutus, MD)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Wilkens Plaza Branch, Baltimore MD
- Baltimore, MD (4 miles from Arbutus, MD)
- 45+ days ago
- Baltimore, MD (4 miles from Arbutus, MD)
- 45+ days ago
origination, problem resolution, video conferencing and processing of transactions....
Demographic Data for Arbutus, MD
Moving to Arbutus, MD? Find some basic demographic data about Arbutus, MD below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Arbutus, MD
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Arbutus, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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