Customer Service Manager Jobs in Edwardsville, KS
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Kansas City, MO (10 miles from Edwardsville, KS)
- 30+ days ago
- Kansas City, MO (10 miles from Edwardsville, KS)
- 30+ days ago
Application Deadline: 05/04/2025 Address: 1201 NW Briarcliff Parkway Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Kansas City, MO (10 miles from Edwardsville, KS)
- 7 hours ago
- Kansas City, MO (10 miles from Edwardsville, KS)
- 7 hours ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Client Service Manager Trainee - Achieve July 2025
- Kansas City, MO (10 miles from Edwardsville, KS)
- 1 day ago
- Kansas City, MO (10 miles from Edwardsville, KS)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Sr. Client Service Manager - PAACCTMGT-Q2-R1
- Kansas City, MO (10 miles from Edwardsville, KS)
- 1 day ago
- Kansas City, MO (10 miles from Edwardsville, KS)
- 1 day ago
SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries. Why You Will Love It Here!...
/19316/b32dab1a-1855-4c34-8545-95b168ccf6de.png&z=8&s=BNK&ih_t=5%2F3%2F2025+4%3A36%3A45+AM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-dtc_edu&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Relationship Banker - Naismith and W 23rd Branch - Lawrence, KS
- Lawrence, KS (22 miles from Edwardsville, KS)
- 2 days ago
- Lawrence, KS (22 miles from Edwardsville, KS)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Lenexa, KS (12 miles from Edwardsville, KS)
- 20 days ago
- Lenexa, KS (12 miles from Edwardsville, KS)
- 20 days ago
It starts with our culture... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say...
- Kansas City, KS (9 miles from Edwardsville, KS)
- 27 days ago
- Kansas City, KS (9 miles from Edwardsville, KS)
- 27 days ago
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
Bilingual Relationship Banker II
- Olathe, KS (14 miles from Edwardsville, KS)
- 28 days ago
- Olathe, KS (14 miles from Edwardsville, KS)
- 28 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Its fun to work in a company where people...
Personal Banking - Relationship Banker II
- Grandview, MO (20 miles from Edwardsville, KS)
- 28 days ago
- Grandview, MO (20 miles from Edwardsville, KS)
- 28 days ago
It starts with our culture... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say...
Remote Work- Kansas City, KS (9 miles from Edwardsville, KS)
- 90+ days ago
- Kansas City, KS (9 miles from Edwardsville, KS)
- 90+ days ago
It starts with our culture... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say...
Remote Work- Independence, MO (20 miles from Edwardsville, KS)
- 30+ days ago
- Independence, MO (20 miles from Edwardsville, KS)
- 30+ days ago
Noland Rd Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Demographic Data for Edwardsville, KS
Moving to Edwardsville, KS? Find some basic demographic data about Edwardsville, KS below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Edwardsville, KS
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Edwardsville, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »