Customer Service Manager Jobs in Rolling Meadows, IL

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 40 Jobs

Associate Client Service Manager

  • Chicago, IL (22 miles from Rolling Meadows, IL)
  • 17 hours ago
  • Chicago, IL (22 miles from Rolling Meadows, IL)
  • 17 hours ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Relationship Banker (Bilingual Polish) - Norridge, IL - 25495

  • Norridge, IL (12 miles from Rolling Meadows, IL)
  • 1 day ago
  • Norridge, IL (12 miles from Rolling Meadows, IL)
  • 1 day ago

Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...

Client Relations Manager - Chicago (in-office)

  • Chicago, IL (22 miles from Rolling Meadows, IL)
  • 1 day ago
  • Chicago, IL (22 miles from Rolling Meadows, IL)
  • 1 day ago

Description Alexander Group: Decades of experience growing revenue for global companies Alexander Group provides management consulting services to the world's leading organizations. When clients...

Client Service Manager II

  • Rolling Meadows, IL
  • 2 days ago
  • Rolling Meadows, IL
  • 2 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Client Service Manager - Water/Wastewater

  • Chicago, IL (22 miles from Rolling Meadows, IL)
  • 3 days ago
  • Chicago, IL (22 miles from Rolling Meadows, IL)
  • 3 days ago

Job Title - Client Service Manager / Project Manager Location - Minneapolis, Minnesota, Chicago, Illinois, Des Moines, IA, Denver, Colorado Job Type - Hybrid ABOUT STANLEY CONSULTANTS Improving...

Financial Relationship Banker- Chicago, IL (Southport/Fullerton)

  • Chicago, IL (22 miles from Rolling Meadows, IL)
  • 3 days ago
  • Chicago, IL (22 miles from Rolling Meadows, IL)
  • 3 days ago

Demonstrates acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation....

Remote Work

Retail Relationship Banker

  • Glen Ellyn, IL (14 miles from Rolling Meadows, IL)
  • 4 days ago
  • Glen Ellyn, IL (14 miles from Rolling Meadows, IL)
  • 4 days ago

Application Deadline: 04/29/2025 Address: 405 Pennsylvania Avenue Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Relationship Banker (Bilingual Polish) - Norridge, IL

  • Chicago, IL (22 miles from Rolling Meadows, IL)
  • 4 days ago
  • Chicago, IL (22 miles from Rolling Meadows, IL)
  • 4 days ago

Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...

Relationship Banker - Chicago Central South - Clinton & Adams, IL

  • Chicago, IL (22 miles from Rolling Meadows, IL)
  • 4 days ago
  • Chicago, IL (22 miles from Rolling Meadows, IL)
  • 4 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker

  • Northfield, IL (13 miles from Rolling Meadows, IL)
  • 5 days ago
  • Northfield, IL (13 miles from Rolling Meadows, IL)
  • 5 days ago

Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...

Relationship Banker (Bilingual Polish) - Norridge, IL

  • Norridge, IL (12 miles from Rolling Meadows, IL)
  • 6 days ago
  • Norridge, IL (12 miles from Rolling Meadows, IL)
  • 6 days ago

Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...

Relationship Banker

  • Villa Park, IL (13 miles from Rolling Meadows, IL)
  • 6 days ago
  • Villa Park, IL (13 miles from Rolling Meadows, IL)
  • 6 days ago

Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....

Relationship Banker-Evanston Orrington Branch -Evanston, IL

  • Evanston, IL (16 miles from Rolling Meadows, IL)
  • 6 days ago
  • Evanston, IL (16 miles from Rolling Meadows, IL)
  • 6 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Retail Relationship Banker-BMO

  • Chicago, IL (22 miles from Rolling Meadows, IL)
  • 6 days ago
  • Chicago, IL (22 miles from Rolling Meadows, IL)
  • 6 days ago

Sick;Tuition Reimbursement;Vacation;Vision Pay Rate $49,000.00 - $54,000.00 per year Candidate Profile Must have experience in customer service and sales Must have knowledge of retail investments, lending...

Relationship Banker - Willowbrook, IL

  • Willowbrook, IL (23 miles from Rolling Meadows, IL)
  • 8 days ago
  • Willowbrook, IL (23 miles from Rolling Meadows, IL)
  • 8 days ago

Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...

Demographic Data for Rolling Meadows, IL

Moving to Rolling Meadows, IL? Find some basic demographic data about Rolling Meadows, IL below.


Local
National
22,760
1,030
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Salary for Customer Service Manager Jobs in Rolling Meadows, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Rolling Meadows, IL offer the following education background
Bachelor's Degree
35.2%
High School or GED
23.6%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.2%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Rolling Meadows, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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