Customer Service Manager Jobs in Mundelein, IL

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 23 Jobs

Client Service Manager II

Rolling Meadows, IL (12 miles from Mundelein, IL)
8 hours ago

Rolling Meadows, IL (12 miles from Mundelein, IL)
8 hours ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Relationship Banker

Northfield, IL (18 miles from Mundelein, IL)
3 days ago

Northfield, IL (18 miles from Mundelein, IL)
3 days ago

Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...

Relationship Banker I (Trickum Rd Branch)

Woodstock, IL (21 miles from Mundelein, IL)
3 days ago

Woodstock, IL (21 miles from Mundelein, IL)
3 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker (Bilingual Polish) - Norridge, IL

Norridge, IL (23 miles from Mundelein, IL)
4 days ago

Norridge, IL (23 miles from Mundelein, IL)
4 days ago

Relationship Banker-Evanston Orrington Branch -Evanston, IL

Evanston, IL (22 miles from Mundelein, IL)
4 days ago

Evanston, IL (22 miles from Mundelein, IL)
4 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker Chicago-Wintrust

Rosemont, IL (19 miles from Mundelein, IL)
5 days ago

Rosemont, IL (19 miles from Mundelein, IL)
5 days ago

Job Highlights Provides personalized banking services by performing all teller functions, as well as those of a personal banker Cross-sells products and services aligning with customer needs Assists...

Relationship Banker

Northbrook, IL (14 miles from Mundelein, IL)
5 days ago

Northbrook, IL (14 miles from Mundelein, IL)
5 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker- Townline and Lake Branch -Mundelein, IL - Bilingual English and Spanish Require

Mundelein, IL
7 days ago

Mundelein, IL
7 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Chicago North West Suburbs - Wauconda, IL

Wauconda, IL (4 miles from Mundelein, IL)
8 days ago

Wauconda, IL (4 miles from Mundelein, IL)
8 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Chicago OHare Market - Bloomingdale, IL

Bloomingdale, IL (21 miles from Mundelein, IL)
14 days ago

Bloomingdale, IL (21 miles from Mundelein, IL)
14 days ago

ActThis position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Financial Relationship Banker - Glenview

Glenview, IL (17 miles from Mundelein, IL)
14 days ago

Glenview, IL (17 miles from Mundelein, IL)
14 days ago

Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....

Remote Work

Small Business Commercial Lines Client Service Manager

Rolling Meadows, IL (12 miles from Mundelein, IL)
15 days ago

Rolling Meadows, IL (12 miles from Mundelein, IL)
15 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Remote Work

Relationship Banker- Townline and Lake Branch -Mundelein, IL - Bilingual English and Spanish Required

Mundelein, IL
15 days ago

Mundelein, IL
15 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Defined Benefits Client Service Manager - Bannockb

Bannockburn, IL (10 miles from Mundelein, IL)
19 days ago

Bannockburn, IL (10 miles from Mundelein, IL)
19 days ago

at Aon in Bannockburn, Illinois, United States Job Description Defined Benefit, Client Service Leader - Bannockburn, IL Project Management experience in Pension Administration required! Aon is...

Financial Relationship Banker - Evanston

Evanston, IL (22 miles from Mundelein, IL)
22 days ago

Evanston, IL (22 miles from Mundelein, IL)
22 days ago

Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....

Remote Work

View all 23 jobs

Demographic Data for Mundelein, IL

Moving to Mundelein, IL? Find some basic demographic data about Mundelein, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Mundelein, IL

Local

National

Total Population

37,599

Number of Businesses

1,030

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

IT Customer Service

When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...

Salary for Customer Service Manager Jobs in Mundelein, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Mundelein, IL offer the following education background

Bachelor's Degree

35.2%

High School or GED

23.6%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.2%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Mundelein, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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