Customer Service Manager Jobs in Lemont, IL

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 34 Jobs

Relationship Banker

Mokena, IL (11 miles from Lemont, IL)
5 hours ago

Mokena, IL (11 miles from Lemont, IL)
5 hours ago

relationship-based client consultation and/or consultative sales experience Minimum one year banking experience including deposit/transaction processing, account servicing, new account opening and consumer...

Client Service Manager - Water/Wastewater

Chicago, IL (22 miles from Lemont, IL)
1 day ago

Chicago, IL (22 miles from Lemont, IL)
1 day ago

Job Title - Client Service Manager / Project Manager Location - Minneapolis, Minnesota, Chicago, Illinois, Des Moines, IA, Denver, Colorado Job Type - Hybrid ABOUT STANLEY CONSULTANTS Improving...

Financial Relationship Banker- Chicago, IL (Southport/Fullerton)

Chicago, IL (22 miles from Lemont, IL)
1 day ago

Chicago, IL (22 miles from Lemont, IL)
1 day ago

Demonstrates acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation....

Remote Work

Retail Relationship Banker

Glen Ellyn, IL (13 miles from Lemont, IL)
2 days ago

Glen Ellyn, IL (13 miles from Lemont, IL)
2 days ago

Application Deadline: 04/29/2025 Address: 405 Pennsylvania Avenue Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Relationship Banker - Countryside, IL

Countryside, IL (9 miles from Lemont, IL)
2 days ago

Countryside, IL (9 miles from Lemont, IL)
2 days ago

Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...

Relationship Banker (Bilingual Polish) - Norridge, IL

Chicago, IL (22 miles from Lemont, IL)
2 days ago

Chicago, IL (22 miles from Lemont, IL)
2 days ago

Relationship Banker - Chicago Central South - Clinton & Adams, IL

Chicago, IL (22 miles from Lemont, IL)
2 days ago

Chicago, IL (22 miles from Lemont, IL)
2 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker-Chicago Northside - Chicago, IL

Chicago, IL (22 miles from Lemont, IL)
2 days ago

Chicago, IL (22 miles from Lemont, IL)
2 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker (Bilingual Polish) - Norridge, IL

Norridge, IL (21 miles from Lemont, IL)
4 days ago

Norridge, IL (21 miles from Lemont, IL)
4 days ago

Relationship Banker - (Evergreen Park)

Evergreen Park, IL (14 miles from Lemont, IL)
4 days ago

Evergreen Park, IL (14 miles from Lemont, IL)
4 days ago

Relationship Banker Chicago-Wintrust

Rosemont, IL (22 miles from Lemont, IL)
5 days ago

Rosemont, IL (22 miles from Lemont, IL)
5 days ago

Job Highlights Provides personalized banking services by performing all teller functions, as well as those of a personal banker Cross-sells products and services aligning with customer needs Assists...

Relationship Banker- Floater - Various Locations-Old National Bank

Chicago, IL (22 miles from Lemont, IL)
5 days ago

Chicago, IL (22 miles from Lemont, IL)
5 days ago

Skills for Chicagoland's Future Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global...

Relationship Banker

Park Ridge, IL (24 miles from Lemont, IL)
5 days ago

Park Ridge, IL (24 miles from Lemont, IL)
5 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - (Magnificent Mile) Chicago, IL

Chicago, IL (22 miles from Lemont, IL)
6 days ago

Chicago, IL (22 miles from Lemont, IL)
6 days ago

Relationship Banker - Bilingual Spanish Preferred

Bolingbrook, IL (4 miles from Lemont, IL)
7 days ago

Bolingbrook, IL (4 miles from Lemont, IL)
7 days ago

View all 34 jobs

Demographic Data for Lemont, IL

Moving to Lemont, IL? Find some basic demographic data about Lemont, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Lemont, IL

Local

National

Total Population

24,327

Number of Businesses

881

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

IT Customer Service

When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...

Salary for Customer Service Manager Jobs in Lemont, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Lemont, IL offer the following education background

Bachelor's Degree

35.2%

High School or GED

23.6%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.2%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Lemont, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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