Customer Service Manager Jobs in Belleville, IL

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 22 Jobs

Relationship Banker II (Carlyle Road)

Saint Louis, MO (16 miles from Belleville, IL)
11 hours ago

Saint Louis, MO (16 miles from Belleville, IL)
11 hours ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker - Raleigh Market

Clayton, MO (22 miles from Belleville, IL)
1 day ago

Clayton, MO (22 miles from Belleville, IL)
1 day ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Associate Relationship Banker - Jennings Branch - Jennings, MO

Jennings, MO (24 miles from Belleville, IL)
4 days ago

Jennings, MO (24 miles from Belleville, IL)
4 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker II - Floater

Saint Louis, MO (16 miles from Belleville, IL)
4 days ago

Saint Louis, MO (16 miles from Belleville, IL)
4 days ago

Perform all functions related to opening and closing accounts including assisting customers with the appropriate selection of accounts, performing research of customers' accounts, and complying with BSA...

Relationship Banker II (Des Peres)

Saint Louis, MO (16 miles from Belleville, IL)
5 days ago

Saint Louis, MO (16 miles from Belleville, IL)
5 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker II (Lemay Branch)

Saint Louis, MO (16 miles from Belleville, IL)
5 days ago

Saint Louis, MO (16 miles from Belleville, IL)
5 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker II (Lemay Branch)

Affton, MO (19 miles from Belleville, IL)
7 days ago

Affton, MO (19 miles from Belleville, IL)
7 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker - Carlyle Ave Belleville Branch - Bellville, IL

Belleville, IL
7 days ago

Belleville, IL
7 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker I (Collinsville)

Collinsville, IL (15 miles from Belleville, IL)
8 days ago

Collinsville, IL (15 miles from Belleville, IL)
8 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I (Fenton Branch)

Saint Louis, MO (16 miles from Belleville, IL)
12 days ago

Saint Louis, MO (16 miles from Belleville, IL)
12 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I (Wellston)

Saint Louis, MO (16 miles from Belleville, IL)
15 days ago

Saint Louis, MO (16 miles from Belleville, IL)
15 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker - St. Louis SW - Springfield Market

Saint Louis, MO (16 miles from Belleville, IL)
16 days ago

Saint Louis, MO (16 miles from Belleville, IL)
16 days ago

Relationship Banker - OFallon, IL Financial Center

O Fallon, IL (10 miles from Belleville, IL)
16 days ago

O Fallon, IL (10 miles from Belleville, IL)
16 days ago

Client Service Manager - Family Office

Clayton, MO (22 miles from Belleville, IL)
19 days ago

Clayton, MO (22 miles from Belleville, IL)
19 days ago

Company Description MONETA is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum...

Relationship Banker II (Midtown Branch)

Saint Louis, MO (16 miles from Belleville, IL)
21 days ago

Saint Louis, MO (16 miles from Belleville, IL)
21 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

View all 22 jobs

Demographic Data for Belleville, IL

Moving to Belleville, IL? Find some basic demographic data about Belleville, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Belleville, IL

Local

National

Total Population

93,932

Number of Businesses

1,886

City Size

Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

IT Customer Service

When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...

Salary for Customer Service Manager Jobs in Belleville, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Belleville, IL offer the following education background

Bachelor's Degree

35.2%

High School or GED

23.6%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.2%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Belleville, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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