Customer Service Manager Jobs in Aurora, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 7 hours ago
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 7 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Glen Ellyn, IL (11 miles from Aurora, IL)
- 2 days ago
- Glen Ellyn, IL (11 miles from Aurora, IL)
- 2 days ago
Application Deadline: 04/29/2025 Address: 405 Pennsylvania Avenue Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Countryside, IL
- Countryside, IL (21 miles from Aurora, IL)
- 2 days ago
- Countryside, IL (21 miles from Aurora, IL)
- 2 days ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
- Villa Park, IL (16 miles from Aurora, IL)
- 4 days ago
- Villa Park, IL (16 miles from Aurora, IL)
- 4 days ago
relationship-based client consultation and/or consultative sales experience Minimum one year banking experience including deposit/transaction processing, account servicing, new account opening and consumer...
Relationship Banker Chicago-Wintrust
- Rosemont, IL (23 miles from Aurora, IL)
- 5 days ago
- Rosemont, IL (23 miles from Aurora, IL)
- 5 days ago
Job Highlights Provides personalized banking services by performing all teller functions, as well as those of a personal banker Cross-sells products and services aligning with customer needs Assists...
Relationship Banker - Bilingual Spanish Preferred
- Bolingbrook, IL (11 miles from Aurora, IL)
- 7 days ago
- Bolingbrook, IL (11 miles from Aurora, IL)
- 7 days ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
- La Grange, IL (21 miles from Aurora, IL)
- 7 days ago
- La Grange, IL (21 miles from Aurora, IL)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Financial Relationship Banker- Lemont, IL
- Lemont, IL (16 miles from Aurora, IL)
- 8 days ago
- Lemont, IL (16 miles from Aurora, IL)
- 8 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Bilingual Spanish Preferred
- Joliet, IL (17 miles from Aurora, IL)
- 9 days ago
- Joliet, IL (17 miles from Aurora, IL)
- 9 days ago
relationship-based client consultation and/or consultative sales experience Minimum one year banking experience including deposit/transaction processing, account servicing, new account opening and consumer...
Relationship Banker - Wheaton South - Wheaton, IL
- Wheaton, IL (8 miles from Aurora, IL)
- 11 days ago
- Wheaton, IL (8 miles from Aurora, IL)
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Chicago OHare Market - Bloomingdale, IL
- Bloomingdale, IL (14 miles from Aurora, IL)
- 14 days ago
- Bloomingdale, IL (14 miles from Aurora, IL)
- 14 days ago
ActThis position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Small Business Commercial Lines Client Service Manager
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 15 days ago
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 15 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Remote Work- Hickory Hills, IL (22 miles from Aurora, IL)
- 22 days ago
- Hickory Hills, IL (22 miles from Aurora, IL)
- 22 days ago
relationship-based client consultation and/or consultative sales experience Minimum one year banking experience including deposit/transaction processing, account servicing, new account opening and consumer...
Relationship Banker - Bilingual Polish or Spanish a Plus!
- Addison, IL (16 miles from Aurora, IL)
- 22 days ago
- Addison, IL (16 miles from Aurora, IL)
- 22 days ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
Small Business Client Service Manager
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 30+ days ago
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Demographic Data for Aurora, IL
Moving to Aurora, IL? Find some basic demographic data about Aurora, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Aurora, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Aurora, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Wealth Management
- Treasury Management
- Wire Transfers
- Financial Services
- Client Services
- Cash Handling
- Retail Sales
- Notary Public
- Resolution
- Problem Resolution
- Business Administration
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Inbound/Outbound Calling
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Coaching
- Typing
- Reporting
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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