Customer Service Manager Jobs in Addison, IL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Rolling Meadows, IL (10 miles from Addison, IL)
- 7 hours ago
- Rolling Meadows, IL (10 miles from Addison, IL)
- 7 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Service Manager - Water/Wastewater
- Chicago, IL (18 miles from Addison, IL)
- 1 day ago
- Chicago, IL (18 miles from Addison, IL)
- 1 day ago
Job Title - Client Service Manager / Project Manager Location - Minneapolis, Minnesota, Chicago, Illinois, Des Moines, IA, Denver, Colorado Job Type - Hybrid ABOUT STANLEY CONSULTANTS Improving...
Financial Relationship Banker- Chicago, IL (Southport/Fullerton)
- Chicago, IL (18 miles from Addison, IL)
- 1 day ago
- Chicago, IL (18 miles from Addison, IL)
- 1 day ago
Demonstrates acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation....
Remote Work- Glen Ellyn, IL (5 miles from Addison, IL)
- 2 days ago
- Glen Ellyn, IL (5 miles from Addison, IL)
- 2 days ago
Application Deadline: 04/29/2025 Address: 405 Pennsylvania Avenue Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Countryside, IL
- Countryside, IL (13 miles from Addison, IL)
- 2 days ago
- Countryside, IL (13 miles from Addison, IL)
- 2 days ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
Relationship Banker (Bilingual Polish) - Norridge, IL
- Chicago, IL (18 miles from Addison, IL)
- 2 days ago
- Chicago, IL (18 miles from Addison, IL)
- 2 days ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
Relationship Banker - Chicago Central South - Clinton & Adams, IL
- Chicago, IL (18 miles from Addison, IL)
- 2 days ago
- Chicago, IL (18 miles from Addison, IL)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker-Chicago Northside - Chicago, IL
- Chicago, IL (18 miles from Addison, IL)
- 2 days ago
- Chicago, IL (18 miles from Addison, IL)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Northfield, IL (17 miles from Addison, IL)
- 3 days ago
- Northfield, IL (17 miles from Addison, IL)
- 3 days ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
Relationship Banker (Bilingual Polish) - Norridge, IL
- Norridge, IL (10 miles from Addison, IL)
- 4 days ago
- Norridge, IL (10 miles from Addison, IL)
- 4 days ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
- Villa Park, IL (4 miles from Addison, IL)
- 4 days ago
- Villa Park, IL (4 miles from Addison, IL)
- 4 days ago
relationship-based client consultation and/or consultative sales experience Minimum one year banking experience including deposit/transaction processing, account servicing, new account opening and consumer...
Relationship Banker - (Evergreen Park)
- Evergreen Park, IL (21 miles from Addison, IL)
- 4 days ago
- Evergreen Park, IL (21 miles from Addison, IL)
- 4 days ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
Relationship Banker-Evanston Orrington Branch -Evanston, IL
- Evanston, IL (18 miles from Addison, IL)
- 4 days ago
- Evanston, IL (18 miles from Addison, IL)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker Chicago-Wintrust
- Rosemont, IL (7 miles from Addison, IL)
- 5 days ago
- Rosemont, IL (7 miles from Addison, IL)
- 5 days ago
Job Highlights Provides personalized banking services by performing all teller functions, as well as those of a personal banker Cross-sells products and services aligning with customer needs Assists...
Relationship Banker- Floater - Various Locations-Old National Bank
- Chicago, IL (18 miles from Addison, IL)
- 5 days ago
- Chicago, IL (18 miles from Addison, IL)
- 5 days ago
Skills for Chicagoland's Future Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global...
Demographic Data for Addison, IL
Moving to Addison, IL? Find some basic demographic data about Addison, IL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Addison, IL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Addison, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wealth Management
- Treasury Management
- Wire Transfers
- Financial Services
- Client Services
- Cash Handling
- Retail Sales
- Notary Public
- Resolution
- Problem Resolution
- Business Administration
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Inbound/Outbound Calling
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Coaching
- Typing
- Reporting
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »