Customer Service Manager Jobs in Wilmington, DE
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker, Bryn Mawr, PA
- Bryn Mawr, PA (23 miles from Wilmington, DE)
- 3 hours ago
- Bryn Mawr, PA (23 miles from Wilmington, DE)
- 3 hours ago
Relationship Banker, Bryn Mawr, PABryn Mawr, United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market...
Relationship Banker - Wilmington Market
- Folsom, PA (15 miles from Wilmington, DE)
- 6 hours ago
- Folsom, PA (15 miles from Wilmington, DE)
- 6 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Gloucester City, NJ (24 miles from Wilmington, DE)
- 6 hours ago
- Gloucester City, NJ (24 miles from Wilmington, DE)
- 6 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Downingtown, PA (24 miles from Wilmington, DE)
- 13 hours ago
- Downingtown, PA (24 miles from Wilmington, DE)
- 13 hours ago
Client Service Manager: 365 Health Services is looking for an energetic, motivated leader that thrives in a team environment. The healthcare industry is one of the fastest growing sectors in the...
Relationship Banker- Rittenhouse Square
- Philadelphia, PA (24 miles from Wilmington, DE)
- 2 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 2 days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker II (Philadelphia Branch)
- Philadelphia, PA (24 miles from Wilmington, DE)
- 2 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Commercial Banking Service Manager
- Exton, PA (22 miles from Wilmington, DE)
- 3 days ago
- Exton, PA (22 miles from Wilmington, DE)
- 3 days ago
Job Overview At Citadel Credit Union, each employee plays a vital role in fulfilling our mission while adhering to our core values. We promote an environment of respect, professionalism, and...
Client Service Manager Shreiber School of Veterinary Medicine of Rowan University
- Glassboro, NJ (20 miles from Wilmington, DE)
- 3 days ago
- Glassboro, NJ (20 miles from Wilmington, DE)
- 3 days ago
Client Service Manager Shreiber School of Veterinary Medicine of Rowan University Work type: Full-Time Location: Glassboro, New Jersey Categories: School of Veterinary Medicine Position Summary:...
Relationship Banker - Greater Philadelphia Market - Philadelphia, PA
- Philadelphia, PA (24 miles from Wilmington, DE)
- 5 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Elsmere, DE (4 miles from Wilmington, DE)
- 8 days ago
- Elsmere, DE (4 miles from Wilmington, DE)
- 8 days ago
Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...
Sr. Client Service Manager, Medical & Scientific Communications
- Wayne, PA (24 miles from Wilmington, DE)
- 8 days ago
- Wayne, PA (24 miles from Wilmington, DE)
- 8 days ago
Sr. Client Service Manager, Medical & Scientific Communications Job Summary Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life...
Client Service Manager - Philadelphia, PA
- Philadelphia, PA (24 miles from Wilmington, DE)
- 8 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 8 days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
- Media, PA (14 miles from Wilmington, DE)
- 9 days ago
- Media, PA (14 miles from Wilmington, DE)
- 9 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
MEP/PEP Client Service Manager
- Philadelphia, PA (24 miles from Wilmington, DE)
- 10 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 10 days ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
Relationship Banker - 9th & Market Branch - Wilmington, DE
- Wilmington, DE
- 11 days ago
- Wilmington, DE
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Wilmington, DE
Moving to Wilmington, DE? Find some basic demographic data about Wilmington, DE below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Wilmington, DE
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Wilmington, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Wealth Management
- Treasury Management
- Wire Transfers
- Financial Services
- Client Services
- Cash Handling
- Retail Sales
- Notary Public
- Resolution
- Problem Resolution
- Business Administration
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Inbound/Outbound Calling
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Coaching
- Typing
- Reporting
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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