Customer Service Manager Jobs in Hockessin, DE
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - 69th Street Financial Center
- Upper Darby, PA (24 miles from Hockessin, DE)
- 3 hours ago
- Upper Darby, PA (24 miles from Hockessin, DE)
- 3 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Senior Client Service Manager - National
- Wilmington, DE (10 miles from Hockessin, DE)
- 8 hours ago
- Wilmington, DE (10 miles from Hockessin, DE)
- 8 hours ago
Senior Client Service Manager - National at Highmark Health in Wilmington, Delaware, United States Job Description Company : Highmark Inc. Job Description : JOB SUMMARY This job partners with...
- West Chester, PA (14 miles from Hockessin, DE)
- 1 day ago
- West Chester, PA (14 miles from Hockessin, DE)
- 1 day ago
Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...
Relationship Banker - Wilmington Market
- Glen Mills, PA (13 miles from Hockessin, DE)
- 2 days ago
- Glen Mills, PA (13 miles from Hockessin, DE)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
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Relationship Banker - Kennett Pike Financial Center
- Greenville, DE (3 miles from Hockessin, DE)
- 5 days ago
- Greenville, DE (3 miles from Hockessin, DE)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Rising Sun, MD (20 miles from Hockessin, DE)
- 6 days ago
- Rising Sun, MD (20 miles from Hockessin, DE)
- 6 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...
- Wilmington, DE (10 miles from Hockessin, DE)
- 17 days ago
- Wilmington, DE (10 miles from Hockessin, DE)
- 17 days ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
Consumer And Business Banking, Senior Relationship Banker, Media, PA
- Media, PA (16 miles from Hockessin, DE)
- 27 days ago
- Media, PA (16 miles from Hockessin, DE)
- 27 days ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending. Motivated to help people achieve financial goals....
Relationship Banker - Middlesex Market
- Wilmington, DE (10 miles from Hockessin, DE)
- 45+ days ago
- Wilmington, DE (10 miles from Hockessin, DE)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Bryn Mawr, PA
- Bryn Mawr, PA (24 miles from Hockessin, DE)
- 45+ days ago
- Bryn Mawr, PA (24 miles from Hockessin, DE)
- 45+ days ago
Relationship Banker, Bryn Mawr, PABryn Mawr, United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market...
- Media, PA (16 miles from Hockessin, DE)
- 90+ days ago
- Media, PA (16 miles from Hockessin, DE)
- 90+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Demographic Data for Hockessin, DE
Moving to Hockessin, DE? Find some basic demographic data about Hockessin, DE below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Hockessin, DE
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Hockessin, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Wealth Management
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Microsoft PowerPoint
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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