Customer Service Manager Jobs in New Haven, CT
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Shelton, CT (10 miles from New Haven, CT)
- 6 days ago
- Shelton, CT (10 miles from New Haven, CT)
- 6 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
- Westport, CT (24 miles from New Haven, CT)
- 6 days ago
- Westport, CT (24 miles from New Haven, CT)
- 6 days ago
Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...
Client Service Manager, Medical & Scientific Communications
- Oxford, CT (13 miles from New Haven, CT)
- 8 days ago
- Oxford, CT (13 miles from New Haven, CT)
- 8 days ago
Client Service Manager, Simpson Healthcare OVERVIEW Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life sciences industry for over...
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Relationship Banker II (Fairfield Branch)
- Fairfield, CT (20 miles from New Haven, CT)
- 15 days ago
- Fairfield, CT (20 miles from New Haven, CT)
- 15 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Banking Center Relationship Banker 1
- Fairfield, CT (20 miles from New Haven, CT)
- 17 days ago
- Fairfield, CT (20 miles from New Haven, CT)
- 17 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Relationship Banker - New Haven Church St - New Haven, CT
- New Haven, CT
- 25 days ago
- New Haven, CT
- 25 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Shelton, CT
- Shelton, CT (10 miles from New Haven, CT)
- 25 days ago
- Shelton, CT (10 miles from New Haven, CT)
- 25 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Woodbridge Amity Rte 15 - New Haven, CT
- New Haven, CT
- 30+ days ago
- New Haven, CT
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center Region Relationship Banker 2
- Waterbury, CT (18 miles from New Haven, CT)
- 30+ days ago
- Waterbury, CT (18 miles from New Haven, CT)
- 30+ days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Banking Center Relationship Banker 2
- East Haven, CT (3 miles from New Haven, CT)
- 30+ days ago
- East Haven, CT (3 miles from New Haven, CT)
- 30+ days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Relationship Banker - Fairfield Center - Fairfield, CT
- Fairfield, CT (20 miles from New Haven, CT)
- 30+ days ago
- Fairfield, CT (20 miles from New Haven, CT)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Stratford Barnum Ave - Stratford, CT
- Stratford, CT (11 miles from New Haven, CT)
- 30+ days ago
- Stratford, CT (11 miles from New Haven, CT)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center Senior Relationship Banker
- Fairfield, CT (20 miles from New Haven, CT)
- 30+ days ago
- Fairfield, CT (20 miles from New Haven, CT)
- 30+ days ago
They will play a vital role in the coaching of staff to cross sell products and services by maintaining a working knowledge of Webster's products....
Relationship Banker - Middletown Financial Center
- Middletown, CT (21 miles from New Haven, CT)
- 45+ days ago
- Middletown, CT (21 miles from New Haven, CT)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for New Haven, CT
Moving to New Haven, CT? Find some basic demographic data about New Haven, CT below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in New Haven, CT
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in New Haven, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Wealth Management
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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