Customer Service Manager Jobs in New Canaan, CT
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Scarsdale, NY
- Scarsdale, NY (18 miles from New Canaan, CT)
- 1 day ago
- Scarsdale, NY (18 miles from New Canaan, CT)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Greenwich Dearfield, Greenwich, CT
- Greenwich, CT (10 miles from New Canaan, CT)
- 2 days ago
- Greenwich, CT (10 miles from New Canaan, CT)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center Relationship Banker 2
- Bridgeport, CT (15 miles from New Canaan, CT)
- 3 days ago
- Bridgeport, CT (15 miles from New Canaan, CT)
- 3 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Relationship Banker - Central Plaza Financial Center
- Yonkers, NY (24 miles from New Canaan, CT)
- 4 days ago
- Yonkers, NY (24 miles from New Canaan, CT)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Greenvale, NY
- Greenvale, NY (24 miles from New Canaan, CT)
- 5 days ago
- Greenvale, NY (24 miles from New Canaan, CT)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Fairfield Branch)
- Fairfield, CT (11 miles from New Canaan, CT)
- 6 days ago
- Fairfield, CT (11 miles from New Canaan, CT)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Rosedale - White Plains, NY
- White Plains, NY (16 miles from New Canaan, CT)
- 6 days ago
- White Plains, NY (16 miles from New Canaan, CT)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center Relationship Banker 1
- Fairfield, CT (11 miles from New Canaan, CT)
- 7 days ago
- Fairfield, CT (11 miles from New Canaan, CT)
- 7 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Banking Center Relationship Banker 2
- Shelton, CT (21 miles from New Canaan, CT)
- 7 days ago
- Shelton, CT (21 miles from New Canaan, CT)
- 7 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
- Stamford, CT (7 miles from New Canaan, CT)
- 15 days ago
- Stamford, CT (7 miles from New Canaan, CT)
- 15 days ago
Job Type Full-time Description You will have the unique opportunity to interact with all Patriot customers (including individuals, businesses, nonprofits and municipalities) and their account...
Relationship Banker - Greenwich Sound Beach - Old Greenwich, CT
- Greenwich, CT (10 miles from New Canaan, CT)
- 16 days ago
- Greenwich, CT (10 miles from New Canaan, CT)
- 16 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Shelton, CT (21 miles from New Canaan, CT)
- 18 days ago
- Shelton, CT (21 miles from New Canaan, CT)
- 18 days ago
Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses,...
Relationship Banker - Greenwich Sound Beach - Old Greenwich, CT
- Old Greenwich, CT (9 miles from New Canaan, CT)
- 19 days ago
- Old Greenwich, CT (9 miles from New Canaan, CT)
- 19 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Norwalk, CT (4 miles from New Canaan, CT)
- 25 days ago
- Norwalk, CT (4 miles from New Canaan, CT)
- 25 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Relationship Banker - Stamford Greenwich market area
- Darien, CT (6 miles from New Canaan, CT)
- 30+ days ago
- Darien, CT (6 miles from New Canaan, CT)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for New Canaan, CT
Moving to New Canaan, CT? Find some basic demographic data about New Canaan, CT below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in New Canaan, CT
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in New Canaan, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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