Customer Service Manager Jobs in Hartford, CT
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
. * Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed. * Support segmentation strategy by implementing sales, retention, and...
- Avon, CT (9 miles from Hartford, CT)
- 12 days ago
- Avon, CT (9 miles from Hartford, CT)
- 12 days ago
Relationship Banker, Avon, CTCountry: United States of America Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits. With a principal...
Relationship Banker - Hartford South Meadows - Hartford, CT
- Hartford, CT
- 14 days ago
- Hartford, CT
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Farmington, CT (9 miles from Hartford, CT)
- 15 days ago
- Farmington, CT (9 miles from Hartford, CT)
- 15 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker, Silver Lane, East Hartford, CT
- East Hartford, CT (2 miles from Hartford, CT)
- 23 days ago
- East Hartford, CT (2 miles from Hartford, CT)
- 23 days ago
Relationship Banker, Silver Lane, East Hartford, CTEast Hartford, United States of America Santander is one of the largest banks in the world, and one of the top banks in the United States based...
Relationship Banker, Silver Lane, East Hartford, CT
- Hartford, CT
- 23 days ago
- Hartford, CT
- 23 days ago
Relationship Banker, Silver Lane, East Hartford, CTCountry: United States of America Santander is one of the largest banks in the world, and one of the top banks in the United States based on...
Relationship Banker - Hartford, CT market area
- West Hartford, CT (5 miles from Hartford, CT)
- 30+ days ago
- West Hartford, CT (5 miles from Hartford, CT)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Berlin, CT (13 miles from Hartford, CT)
- 29 days ago
- Berlin, CT (13 miles from Hartford, CT)
- 29 days ago
Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...
Relationship Banker - Middletown Financial Center
- Middletown, CT (16 miles from Hartford, CT)
- 45+ days ago
- Middletown, CT (16 miles from Hartford, CT)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Vernon Tri City Plaza - Vernon, CT
- Vernon, CT (10 miles from Hartford, CT)
- 60+ days ago
- Vernon, CT (10 miles from Hartford, CT)
- 60+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Hartford, CT
Moving to Hartford, CT? Find some basic demographic data about Hartford, CT below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Hartford, CT
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Hartford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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