Customer Service Manager Jobs in Denver, CO
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Greenwood Village, CO (9 miles from Denver, CO)
- 5 days ago
- Greenwood Village, CO (9 miles from Denver, CO)
- 5 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Boulder/Lousiville Area - CO METRO NORTHWEST
- Louisville, CO (24 miles from Denver, CO)
- 3 days ago
- Louisville, CO (24 miles from Denver, CO)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - 90th & Indiana Financial Center
- Arvada, CO (14 miles from Denver, CO)
- 3 days ago
- Arvada, CO (14 miles from Denver, CO)
- 3 days ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
- Parker, CO (15 miles from Denver, CO)
- 6 days ago
- Parker, CO (15 miles from Denver, CO)
- 6 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
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Relationship Banker - Englewood - Palisades Financial Center
- Englewood, CO (9 miles from Denver, CO)
- 6 days ago
- Englewood, CO (9 miles from Denver, CO)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Sales Enablement & Customer Success Manager
- Englewood, CO (9 miles from Denver, CO)
- 7 days ago
- Englewood, CO (9 miles from Denver, CO)
- 7 days ago
At U.S. Bank, were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and...
You embrace change, seek out learning opportunities, and bring a comprehensive understanding-or the drive to build one-of lending, credit, and wealth management services....
Relationship Banker - Bergen Park, Evergreen CO - Metro Southwest
- Evergreen, CO (21 miles from Denver, CO)
- 11 days ago
- Evergreen, CO (21 miles from Denver, CO)
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Highlands Ranch, CO (13 miles from Denver, CO)
- 19 days ago
- Highlands Ranch, CO (13 miles from Denver, CO)
- 19 days ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
Assistant Client Service Manager/Universal Banker
- Greenwood Village, CO (9 miles from Denver, CO)
- 20 days ago
- Greenwood Village, CO (9 miles from Denver, CO)
- 20 days ago
The ACSM is also responsible for actively cross-selling Bank products and services and to provide support to the staff in their cross-selling efforts....
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross- selling and referral skills....
- Arvada, CO (14 miles from Denver, CO)
- 22 days ago
- Arvada, CO (14 miles from Denver, CO)
- 22 days ago
It starts with our culture... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say...
Remote WorkRelationship Banker - Denver metro area, Colorado - CO Metro Central
- Denver, CO
- 30+ days ago
- Denver, CO
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Westminster, CO (14 miles from Denver, CO)
- 30+ days ago
- Westminster, CO (14 miles from Denver, CO)
- 30+ days ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Client Service Manager - Water/Wastewater
- Centennial, CO (6 miles from Denver, CO)
- 45+ days ago
- Centennial, CO (6 miles from Denver, CO)
- 45+ days ago
Job Title - Client Service Manager / Project Manager Location - Chicago, IL | Denver, CO (Centennial) |Des Moines, IA | Minneapolis, MN Job Type - Hybrid ABOUT STANLEY CONSULTANTS Improving Lives...
Demographic Data for Denver, CO
Moving to Denver, CO? Find some basic demographic data about Denver, CO below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Denver, CO
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Denver, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Wealth Management
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Microsoft PowerPoint
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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