Customer Service Manager Jobs in Santa Monica, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Glendale, CA (15 miles from Santa Monica, CA)
- 4 hours ago
- Glendale, CA (15 miles from Santa Monica, CA)
- 4 hours ago
Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - South Pasadena - Pasadena, CA
- South Pasadena, CA (20 miles from Santa Monica, CA)
- 18 hours ago
- South Pasadena, CA (20 miles from Santa Monica, CA)
- 18 hours ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Personal Lines Client Service Manager - Premier Team
- Woodland Hills, CA (12 miles from Santa Monica, CA)
- 1 day ago
- Woodland Hills, CA (12 miles from Santa Monica, CA)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - South Bay Market
- Carson, CA (18 miles from Santa Monica, CA)
- 3 days ago
- Carson, CA (18 miles from Santa Monica, CA)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
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Relationship Banker - Ventura Valley Market - Canoga Park, CA
- Canoga Park, CA (14 miles from Santa Monica, CA)
- 5 days ago
- Canoga Park, CA (14 miles from Santa Monica, CA)
- 5 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Reseda, CA (13 miles from Santa Monica, CA)
- 6 days ago
- Reseda, CA (13 miles from Santa Monica, CA)
- 6 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker - Panorama City - Panorama City, CA
- Panorama City, CA (15 miles from Santa Monica, CA)
- 8 days ago
- Panorama City, CA (15 miles from Santa Monica, CA)
- 8 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - San Fernando Valley West area
- Canoga Park, CA (14 miles from Santa Monica, CA)
- 8 days ago
- Canoga Park, CA (14 miles from Santa Monica, CA)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Tarzana - Tarzana, CA
- Tarzana, CA (13 miles from Santa Monica, CA)
- 8 days ago
- Tarzana, CA (13 miles from Santa Monica, CA)
- 8 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Law Firm Client Relations Manager
- Glendale, CA (15 miles from Santa Monica, CA)
- 10 days ago
- Glendale, CA (15 miles from Santa Monica, CA)
- 10 days ago
Role Overview: The Client Relations Manager is the welcoming face and voice of our boutique corporate law firm, serving as the primary point of contact for new and existing clients. This role is...
Relationship Banker, Santa Monica Market
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 12 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 12 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Bilingual Mandarin Required
- Monterey Park, CA (19 miles from Santa Monica, CA)
- 13 days ago
- Monterey Park, CA (19 miles from Santa Monica, CA)
- 13 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Colorado and Eagle Rock - Los Angeles, CA
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 14 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 14 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - East Thousand Oaks - Westlake Village, CA
- Westlake Village, CA (22 miles from Santa Monica, CA)
- 14 days ago
- Westlake Village, CA (22 miles from Santa Monica, CA)
- 14 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Glendale Burbank area
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 18 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 18 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Santa Monica, CA
Moving to Santa Monica, CA? Find some basic demographic data about Santa Monica, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Santa Monica, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Santa Monica, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Know Your Customer
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Reporting
- Regulations
- Microsoft PowerPoint
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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