Customer Service Manager Jobs in San Jose, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Santa Clara, CA (3 miles from San Jose, CA)
- 2 days ago
- Santa Clara, CA (3 miles from San Jose, CA)
- 2 days ago
Application Deadline: 05/04/2025 Address: 1705 El Camino Real Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Palo Alto, CA (15 miles from San Jose, CA)
- 2 days ago
- Palo Alto, CA (15 miles from San Jose, CA)
- 2 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Santa Cruz - Santa Cruz, CA
- Santa Cruz, CA (24 miles from San Jose, CA)
- 4 days ago
- Santa Cruz, CA (24 miles from San Jose, CA)
- 4 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Silicon Valley West
- Santa Clara, CA (3 miles from San Jose, CA)
- 4 days ago
- Santa Clara, CA (3 miles from San Jose, CA)
- 4 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Monterey Bay Market - Santa Cruz, CA
- Santa Cruz, CA (24 miles from San Jose, CA)
- 5 days ago
- Santa Cruz, CA (24 miles from San Jose, CA)
- 5 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - East Bay Valley Market - Pleasanton, CA
- Pleasanton, CA (20 miles from San Jose, CA)
- 9 days ago
- Pleasanton, CA (20 miles from San Jose, CA)
- 9 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Regional Relationship Banker I
- Union City, CA (19 miles from San Jose, CA)
- 11 days ago
- Union City, CA (19 miles from San Jose, CA)
- 11 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
- Union City, CA (19 miles from San Jose, CA)
- 11 days ago
- Union City, CA (19 miles from San Jose, CA)
- 11 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
Relationship Banker (Palo Alto Experience Center)
- Palo Alto, CA (15 miles from San Jose, CA)
- 16 days ago
- Palo Alto, CA (15 miles from San Jose, CA)
- 16 days ago
and services to meet the members financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
Relationship Banker - 48th Street Financial Center - Spanish Language Required
- Union City, CA (19 miles from San Jose, CA)
- 16 days ago
- Union City, CA (19 miles from San Jose, CA)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Pleasanton, CA (20 miles from San Jose, CA)
- 20 days ago
- Pleasanton, CA (20 miles from San Jose, CA)
- 20 days ago
The role also involves conducting needs assessments to identify opportunities for cross-selling and referring clients to specialists for complex financial services such as mortgages, investments, and...
Relationship Banker - Monterey Bay Valley area
- Santa Cruz, CA (24 miles from San Jose, CA)
- 23 days ago
- Santa Cruz, CA (24 miles from San Jose, CA)
- 23 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker II (Union City TN Branch)
- Union City, CA (19 miles from San Jose, CA)
- 30+ days ago
- Union City, CA (19 miles from San Jose, CA)
- 30+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
The CSM III is also responsible for actively cross-selling Bank products and services and to provide training and support to the staff in their cross-selling efforts....
- Fremont, CA (16 miles from San Jose, CA)
- 30+ days ago
- Fremont, CA (16 miles from San Jose, CA)
- 30+ days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Demographic Data for San Jose, CA
Moving to San Jose, CA? Find some basic demographic data about San Jose, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in San Jose, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in San Jose, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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