Customer Service Manager Jobs in Mountain View, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Regional Relationship Banker I
- Cupertino, CA (8 miles from Mountain View, CA)
- 23 hours ago
- Cupertino, CA (8 miles from Mountain View, CA)
- 23 hours ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker - Silicon Valley Market - San Jose, CA
- San Jose, CA (10 miles from Mountain View, CA)
- 23 hours ago
- San Jose, CA (10 miles from Mountain View, CA)
- 23 hours ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Diablo Hills Market - San Ramon, CA
- San Ramon, CA (24 miles from Mountain View, CA)
- 2 days ago
- San Ramon, CA (24 miles from Mountain View, CA)
- 2 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Mountain View Branch - Mountain View, CA
- Mountain View, CA
- 3 days ago
- Mountain View, CA
- 3 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
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Relationship Banker - East Bay South
- Fremont, CA (11 miles from Mountain View, CA)
- 5 days ago
- Fremont, CA (11 miles from Mountain View, CA)
- 5 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Peninsula South area
- Sunnyvale, CA (2 miles from Mountain View, CA)
- 6 days ago
- Sunnyvale, CA (2 miles from Mountain View, CA)
- 6 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
- Santa Clara, CA (7 miles from Mountain View, CA)
- 10 days ago
- Santa Clara, CA (7 miles from Mountain View, CA)
- 10 days ago
Application Deadline: 05/04/2025 Address: 1705 El Camino Real Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Santa Cruz - Santa Cruz, CA
- Santa Cruz, CA (24 miles from Mountain View, CA)
- 13 days ago
- Santa Cruz, CA (24 miles from Mountain View, CA)
- 13 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Silicon Valley West
- Santa Clara, CA (7 miles from Mountain View, CA)
- 13 days ago
- Santa Clara, CA (7 miles from Mountain View, CA)
- 13 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Monterey Bay Market - Santa Cruz, CA
- Santa Cruz, CA (24 miles from Mountain View, CA)
- 13 days ago
- Santa Cruz, CA (24 miles from Mountain View, CA)
- 13 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Union City, CA (12 miles from Mountain View, CA)
- 20 days ago
- Union City, CA (12 miles from Mountain View, CA)
- 20 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
Relationship Banker - San Ramon area
- San Ramon, CA (24 miles from Mountain View, CA)
- 28 days ago
- San Ramon, CA (24 miles from Mountain View, CA)
- 28 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
- Pleasanton, CA (19 miles from Mountain View, CA)
- 29 days ago
- Pleasanton, CA (19 miles from Mountain View, CA)
- 29 days ago
The role also involves conducting needs assessments to identify opportunities for cross-selling and referring clients to specialists for complex financial services such as mortgages, investments, and...
- San Jose, CA (10 miles from Mountain View, CA)
- 30+ days ago
- San Jose, CA (10 miles from Mountain View, CA)
- 30+ days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Dublin area
- San Ramon, CA (24 miles from Mountain View, CA)
- 60+ days ago
- San Ramon, CA (24 miles from Mountain View, CA)
- 60+ days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Demographic Data for Mountain View, CA
Moving to Mountain View, CA? Find some basic demographic data about Mountain View, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Mountain View, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Mountain View, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Wealth Management
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Microsoft PowerPoint
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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