Customer Service Manager Jobs in Fremont, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - East Bay Valley Market - Oakland, CA and Surrounding Areas
- Oakland, CA (19 miles from Fremont, CA)
- 1 day ago
- Oakland, CA (19 miles from Fremont, CA)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Santa Clara, CA (14 miles from Fremont, CA)
- 2 days ago
- Santa Clara, CA (14 miles from Fremont, CA)
- 2 days ago
Application Deadline: 05/04/2025 Address: 1705 El Camino Real Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - Oakland East Shore Market - Alameda, CA
- Alameda, CA (21 miles from Fremont, CA)
- 2 days ago
- Alameda, CA (21 miles from Fremont, CA)
- 2 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Palo Alto, CA (12 miles from Fremont, CA)
- 2 days ago
- Palo Alto, CA (12 miles from Fremont, CA)
- 2 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- Walnut Creek, CA (21 miles from Fremont, CA)
- 3 days ago
- Walnut Creek, CA (21 miles from Fremont, CA)
- 3 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Silicon Valley West
- Santa Clara, CA (14 miles from Fremont, CA)
- 4 days ago
- Santa Clara, CA (14 miles from Fremont, CA)
- 4 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - East Bay Valley Market - San Leandro, CA
- San Leandro, CA (14 miles from Fremont, CA)
- 6 days ago
- San Leandro, CA (14 miles from Fremont, CA)
- 6 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Assistant Client Service Manager
- Oakland, CA (19 miles from Fremont, CA)
- 9 days ago
- Oakland, CA (19 miles from Fremont, CA)
- 9 days ago
The ACSM is also responsible for actively cross-selling Bank products and services and to provide support to the staff in their cross-selling efforts....
Regional Relationship Banker I
- Union City, CA (4 miles from Fremont, CA)
- 11 days ago
- Union City, CA (4 miles from Fremont, CA)
- 11 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker - Bilingual Cantonese required - Oakland Chinatown area
- Oakland, CA (19 miles from Fremont, CA)
- 11 days ago
- Oakland, CA (19 miles from Fremont, CA)
- 11 days ago
Originator **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Learn more about this role Transcript \[Music in background throughout\] \[Bankers working with clients in-person and...
- Union City, CA (4 miles from Fremont, CA)
- 11 days ago
- Union City, CA (4 miles from Fremont, CA)
- 11 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
Relationship Banker (Palo Alto Experience Center)
- Palo Alto, CA (12 miles from Fremont, CA)
- 16 days ago
- Palo Alto, CA (12 miles from Fremont, CA)
- 16 days ago
and services to meet the members financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
Relationship Banker - 48th Street Financial Center - Spanish Language Required
- Union City, CA (4 miles from Fremont, CA)
- 16 days ago
- Union City, CA (4 miles from Fremont, CA)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - San Ramon area
- San Ramon, CA (14 miles from Fremont, CA)
- 19 days ago
- San Ramon, CA (14 miles from Fremont, CA)
- 19 days ago
Originator Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Palo Alto Market - San Mateo, CA
- San Mateo, CA (18 miles from Fremont, CA)
- 20 days ago
- San Mateo, CA (18 miles from Fremont, CA)
- 20 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Fremont, CA
Moving to Fremont, CA? Find some basic demographic data about Fremont, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Fremont, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Fremont, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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