Customer Service Manager Jobs in Alma, AR
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Consumer Banking Relationship Specialist (Relationship Banker)
- Van Buren, AR (8 miles from Alma, AR)
- 22 hours ago
- Van Buren, AR (8 miles from Alma, AR)
- 22 hours ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Relationship Banker II (Osceola AR Branch)
- Branch, AR (19 miles from Alma, AR)
- 1 day ago
- Branch, AR (19 miles from Alma, AR)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Forrest City Branch)
- Branch, AR (19 miles from Alma, AR)
- 1 day ago
- Branch, AR (19 miles from Alma, AR)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (West Conway Branch)
- Branch, AR (19 miles from Alma, AR)
- 3 days ago
- Branch, AR (19 miles from Alma, AR)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Fayetteville Branch)
- Branch, AR (19 miles from Alma, AR)
- 11 days ago
- Branch, AR (19 miles from Alma, AR)
- 11 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Senior Consumer Relationship Banker (E. Russellville Branch)
- Branch, AR (19 miles from Alma, AR)
- 14 days ago
- Branch, AR (19 miles from Alma, AR)
- 14 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker I (Baseline Branch)
- Branch, AR (19 miles from Alma, AR)
- 14 days ago
- Branch, AR (19 miles from Alma, AR)
- 14 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I 20 hr part-time (Lakewood Branch)
- Branch, AR (19 miles from Alma, AR)
- 15 days ago
- Branch, AR (19 miles from Alma, AR)
- 15 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I - Floater
- Fort Smith, AR (14 miles from Alma, AR)
- 18 days ago
- Fort Smith, AR (14 miles from Alma, AR)
- 18 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Relationship Banker I - Floater Home Base...
Relationship Banker II (Bryant Branch)
- Branch, AR (19 miles from Alma, AR)
- 30+ days ago
- Branch, AR (19 miles from Alma, AR)
- 30+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Demographic Data for Alma, AR
Moving to Alma, AR? Find some basic demographic data about Alma, AR below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Alma, AR
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Alma, AR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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