Customer Service Manager Jobs in Hoover, AL

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 31 Jobs

Relationship Banker II (Graysville AL Branch)

Graysville, AL (20 miles from Hoover, AL)
4 days ago

Graysville, AL (20 miles from Hoover, AL)
4 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Senior Small Business Relationship Banker (Birmingham Main 5th Ave N Branch)

Birmingham, AL (6 miles from Hoover, AL)
5 days ago

Birmingham, AL (6 miles from Hoover, AL)
5 days ago

customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...

Senior Consumer Relationship Banker (Birmingham Main 5th Ave N Branch)

Birmingham, AL (6 miles from Hoover, AL)
5 days ago

Birmingham, AL (6 miles from Hoover, AL)
5 days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Relationship Banker I (Birmingham AL: Five Points West Branch)

Birmingham, AL (6 miles from Hoover, AL)
5 days ago

Birmingham, AL (6 miles from Hoover, AL)
5 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I - Riverchase Branch

Birmingham, AL (6 miles from Hoover, AL)
7 days ago

Birmingham, AL (6 miles from Hoover, AL)
7 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I - Galleria Branch

Birmingham, AL (6 miles from Hoover, AL)
9 days ago

Birmingham, AL (6 miles from Hoover, AL)
9 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I (Dawes Branch)

Birmingham, AL (6 miles from Hoover, AL)
10 days ago

Birmingham, AL (6 miles from Hoover, AL)
10 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I - Helena Hwy Branch

Birmingham, AL (6 miles from Hoover, AL)
12 days ago

Birmingham, AL (6 miles from Hoover, AL)
12 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I - Tarrant Branch - Part Time

Birmingham, AL (6 miles from Hoover, AL)
13 days ago

Birmingham, AL (6 miles from Hoover, AL)
13 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker I - Eastwood Branch

Birmingham, AL (6 miles from Hoover, AL)
19 days ago

Birmingham, AL (6 miles from Hoover, AL)
19 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker - Team Lead - Birmingham Main (Regions Center) Branch

Birmingham, AL (6 miles from Hoover, AL)
19 days ago

Birmingham, AL (6 miles from Hoover, AL)
19 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker II - Crestline Branch

Mountain Brook, AL (5 miles from Hoover, AL)
19 days ago

Mountain Brook, AL (5 miles from Hoover, AL)
19 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Senior Small Business Relationship Banker - Crestline Branch

Mountain Brook, AL (5 miles from Hoover, AL)
19 days ago

Mountain Brook, AL (5 miles from Hoover, AL)
19 days ago

Senior Small Business Relationship Banker - Crestline Branch

Birmingham, AL (6 miles from Hoover, AL)
21 days ago

Birmingham, AL (6 miles from Hoover, AL)
21 days ago

Relationship Banker II - Centerpoint Branch

Birmingham, AL (6 miles from Hoover, AL)
22 days ago

Birmingham, AL (6 miles from Hoover, AL)
22 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

View all 31 jobs

Demographic Data for Hoover, AL

Moving to Hoover, AL? Find some basic demographic data about Hoover, AL below.

Median Age

Average Household Income

Home Value vs Household Income in Hoover, AL

Local

National

Total Population

5,024,216

Number of Businesses

102,749

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service & Support For Customer Service Executives

Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...

Salary for Customer Service Manager Jobs in Hoover, AL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Hoover, AL offer the following education background

Bachelor's Degree

35.2%

High School or GED

23.5%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Hoover, AL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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