Electronic Banking Specialist

Security First Bank is a Nebraska-chartered, privately-held community bank with 25 branch locations and 12 insurance offices throughout Nebraska and southwest South Dakota. We provide community banking services from the farm and ranch towns in rural Nebraska to the hub cities of Lincoln and Rapid City. Each branch is managed locally, and our employees are part of the communities we serve. This gives us valuable, local perspective and a personal commitment to servicing your financial needs. Security First strives to improve the lives of the families and business we serve with creative, high-quality financial services. We believe that attention to detail, flexible and innovative services and remarkable customer care are the pillars of successful community banking, and we've been committed to those standards since our founding. In 1898, nine ranchers in northwestern Nebraska started Stockmens National Bank of Rushville, Nebraska. Fast-forward 125 years, Stockmens National Bank - now known as Security First Bank - has grown to encompass 25 bank branch locations, 12 insurance offices, one loan production office, and employs nearly 300 people throughout Nebraska and southwest South Dakota. For 125 years, we've been the bank of our communities. As we celebrate and reflect on our history, we remain committed as ever to meeting the financial needs of the families and businesses we serve - now and for generations to come. Apply today. Grow with us at Security First Bank and find your future in banking. We treat you right. Looking for a career where you have evenings off to do the things that you enjoy? Do you like a professional office environment with federal holidays and weekends off? (Must be available for work Monday-Friday.) Ability to speak fluent English and Spanish is preferred. We are looking for friendly smiling faces to join our electronic banking team. To be considered as an applicant please complete and sign the online application form. If were not linked to our application form for a signature, please check your inbox for a clickable link to create a password for your account. For additional information or paper application accommodations, please stop by 1919 Hope Court, Suite100, Rapid City, SD or call .... Role: The Electronic Banking Operations Specialist is responsible for providing customer support for the bank's consumer and commercial electronic banking services. This position provides electronic banking support for both customers and internal staff. Responsible for some maintenance and support of electronic banking software applications. Essential Functions & Responsibilities: Answers calls and responds to emails to handle customer inquiries. Identifies and escalates priority issues. Routes calls to appropriate resources and follows up customer calls where necessary. Documents all call information according to standard operating procedures. Maintains, analyzes and troubleshoots electronic banking products. Documents all issues regarding digital delivery channels and works with IS to resolve. Acts as the central communications point regarding issues with electronic banking products. Assists in researching, testing and documenting functionality before and during implementation of any new digital channels or services. Provides training on electronic banking products and services to internal staff. Remains up to date on Security First Bank products and services, as well as regulatory policies and procedures. Maintains documentation sufficient to demonstrate compliance with regulations. Critical thinking and organization that will lead to efficiency improvement opportunities. Performs other job-related duties as assigned. Performance Management: Ability to adapt and embrace change and look at change as an opportunity for improvement. Thorough knowledge of banking with emphasis on deposit accounts, branch operations and banking technology. Ability to analyze and evaluate effect of regulations on internal operations and procedures. Ability to display true ownership of problem resolution and responsibility for actions taken. Thorough knowledge of deposit documentation, accounting concepts and applications. Ability to manage numerous on-going projects. Knowledge, Skills and Abilities: Education and/or Experience. High School Diploma or General Education Degree (GED), or equivalent. 1 to 3 years of experience in business, finance, technology or related field or equivalent combinations of education and experience. Experience with current systems in use by organization is preferred. Interpersonal Skills. Good written and oral communications skills. Must possess above average problem-solving skills. Must be able to maintain a high level of confidentiality and work independently. Excellent time management, interpersonal and organizational skills. Knowledge of customer service principles and practices. Some experience in a call center or customer service environment; attention to detail; teamwork; stress tolerance. Certificates, Licenses, Registrations: None. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job the employee would occasionally be required to carry loads up to and including 24lbs. It is frequently necessary to bend, squat, reach above the shoulder level, crouch, kneel, balance and push/pull equipment. Firm grasping/fine manipulation with the right/left hand is necessary. In an 8-hour day, the employee can expect to sit about 6 hours. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Starting Wage Range and Benefits: Security First Bank provides some of the most competitive, comprehensive benefits in South Dakota and Nebraska. We believe in our employees, and they deserve an environment in which they can excel, with the peace of mind that their families are in good hands. We provide a host of health benefits, financial plans, and other services designed to make life better - both at work and at home. Prior experience will be taken into consideration for starting wage. Additional information about benefits is available on the careers page of the company web site. Specific questions about benefits for full or part time status will be answered during the interview process. This Job Description is not a complete statement of all duties and responsibilities comprising this position. Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation. Employer paid benefits for full time status: PTO (vacation and sick pay), Paid Holidays (Federal), Employer Paid: EAP (Employee Assistance Program), Short Term Disability, Long Term Disability, Basic Life and Accidental Death & Dismemberment No waiting period for Paid Holidays, Medical, Dental, Vision or EAP Medical options (including some employer contributions to provide affordability and value): High Deductible Health Plan (HDHP) with a Health Savings Account (HSA) option Preferred Provider Organization (PPO) Plan with a Flexible Spending Account (FSA) option Dependent Care Flexible Spending Account Dental Vision Supplemental Voluntary Benefits Telehealth Retirement and other benefits - full time: 401(k) Plan with Company Match Paid Family Leave program with approved qualifying event Benefit Hub-employee discount program Banking products: Free Checking, Safe Deposit Box (based on availability), Customer benefits when opening account.