Senior Default Loan Specialist

Wintrust is a financial holding company with approximately $62 billion in assets whose common stock is traded on the NASDAQ Global Select Market. Guided by its Different Approach, Better Results philosophy, Wintrust offers the sophisticated resources of a large bank while providing a community banking experience to each customer. Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market areas. In addition, Wintrust operates various non-bank business units, providing residential mortgage origination, wealth management, commercial and life insurance premium financing, short-term accounts receivable financing/outsourced administrative services to the temporary staffing services industry, and qualified intermediary services for tax-deferred exchanges. Our unique business model is a competitive strength and value driver, powered by our talented colleagues who put our customers first and achieve better results for our clients.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)
• Competitive pay and discretionary or incentive bonus eligible
• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
• Family-friendly work hours
• With 175+ community bank locations, we offer opportunities to grow and develop in your career
• Promote from within culture

Why join this team?

• We have a culture that encourages an entrepreneurial spirit
• We offer multiple opportunities for development and upward mobility

What Youll Do

Primarily responsible for collecting on all past due consumer loans that at 10 or more days delinquent, excluding Closed End First and Second mortgages, and documenting those actions into FIS Collection Portal. Solid understanding of loss mitigation and collections, as well as bankruptcy, foreclosure, and repossession laws. Weekly and monthly reporting of all defaulted consumer loans assigned to MAD.

• Make daily collection calls on all past due consumer loans excluding closed end first and second mortgage. Maintain records of contacts and attempted contacts, as well as recording of any payment arrangements into the collection system. Resolve any borrower concerns or issues and work to resolve the delinquency with the borrower.
• Maintain adequate controls to ensure compliance with company and departmental policy and procedure, as well as the required regulations, such as UDAPP, FCRA and FDCPA.
• Coordinate with MAD Rep/Officers on potential account concerns/issues.
• Assist in maintaining of weekly/monthly/quarterly reports (WinClas/WinDues)

Qualifications:

• 5-7 years default loan servicing
• High School Diploma
• Outstanding customer service, verbal and written communication skills are essential.
• Familiar with Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices.
• General understanding of Foreclosure and Bankruptcy Laws/Regulations and Repossession Law.
• Proficient in Loss Mitigation options; home and non-home retention options.
• Must be able to effectively manage conflict.
• Good organization skills and the ability to multi-task.
• Working knowledge of the FIS IBS Core Banking Platform.
• Proficient in Microsoft Office.
• Basic Computer Skills

Benefits:

Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long-term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA) Employee Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking Benefits Pet Insurance

Compensation :

The estimated annual salary range for this role is $50,000-$65,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidates qualifications, skills, and experience.

#LI-Hybrid

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicagos Bank and Wisconsin's Bank, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.