Mortgage Loan Officer II

Mortgage Loan Officer II

OH, United States (Hybrid)

Job Description

To interview and counsel members about first mortgage loans and to take mortgage loan applications. To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process. To determine applicants' qualifications; providing detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives. To build and maintain referral relationships with realtors, builders, and other centers of influence.

Responsibilities

Analyze referred loans for areas of concern and determine proper course of action (e.g. obtain explanations for derogatory credit)

Determine and advise members on approved loan conditions and documentation requirements

Ensure progress and inclusion of required mortgage processing information (e.g. verifications of employment, assets, income and liabilities; appraisal reports, Navy Federal and investor requirements, etc.)

Maintain contact with the member, Realtor and/or seller during the entire loan process Monitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations

Remain available to members and/or their real estate agents during scheduled evening hours after assigned work days and during scheduled hours on assigned days off (e.g. weekends)

Request and obtain documentation needed and forward to Mortgage Processor Respond to inquiries about mortgage applications, processing status, problems and concerns

Seek and leverage opportunities to conduct outside marketing and promotional activities to members and potential members through financial presentations, local events and realtor/trade shows and events

Take first mortgage loan applications via face-to-face interview, mail and telephone

Resolve or arrange for resolution of operational/processing issues, inquiries and complaints

Respond to inquiries and resolve any issues concerning the processing of applications

Review application for completeness, data integrity and accuracy; determine if additional information and/or supporting documentation is required

Perform other duties as assigned

Qualifications

Ability to work effectively and efficiently with automated systems

Experience in the mortgage lending industry

Working knowledge of mortgage lending requirements, regulations and procedures for VA and conventional loan programs

Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations

Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks

Advanced skill in comprehending, analyzing, applying and communicating complex written legal documents

Advanced skill speaking and/or presenting in front of groups in a professional setting

Advanced word processing and spreadsheet software skills

Desired Qualification(s)

Advanced knowledge of Navy Federal Mortgage Production and/or Servicing Systems

Hours: Monday - Friday, 8:30AM - 5:00PM

Location: 5455 Rings Rd Dublin, OH 43017, (Must reside within a reasonable commuting distance to Columbus, OH)

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Job Info

Job Identification

24498

Job Category

Field Mortgage

Posting Date

04/15/2025, 09:57 AM

Apply Before

04/22/2025, 09:57 AM

Degree Level

No Formal Education

Job Schedule

Full time

Job Shift

Regular Hours

Locations

Telework OH

(Hybrid)

Salary Range

$27.26 - $34.09 hourly

Telework OH