Client Service Representative II

Apache County

CLIENT SERVICE REPRESENTATIVE II

in

Saint Johns

,

Arizona

This job was posted by : For more

information, please see:

TYPICAL DUTIES:

Greets the public and directs them for all information and offices

in the Annex Building.

Helps/assists them with the public computer.

Receives and dispense property tax information by the phone and

direct contact.

Operates 10-key by touch.

Handles a variety of contacts with the public and employees.

Cashiers tax payments.

Balances daily cash and check drawer.

Acts as the focal point for receipt and distribution of incoming

mail.

Analyzes contents of mail to determine the responsible receiver.

Prepares data for processing.

Obtains essential tax information through research of

multi-information system available.

Prepares letters and memos.

Files correspondence, reports and other paperwork; maintains filing

system.

Maintains accuracy and speed during rapidly changing production

demands.

Posts payments to tax roll books.

Communicates information to supervisors, taxpayers and fellow

employees in an effective,

courteous manner.

Completes special assignments as assigned,

Employee must be able to work well with others, must be flexible,

and must be able to follow instructions and procedures as outlined.

KNOWLEDGE, SKILLS, AND ABILITIES:

Integrity, strong customer service and cash handling background, ability

to work well with taxpayers and co-workers, high level of problem

solving.