Description
As part of our team, youre made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! While in this role, you are responsible for rendering quality credit decisions on new HELOC applications. Additionally, you will review all required documentation deemed necessary to determine the credit decision is valid and in line with underwriting policies. Most importantly, here youll experience new things, create new opportunities, think beyond your role and make an impact!
Primary responsibilities include
- Analyze and appropriately decision Home Equity Line of Credit applications in accordance with the Consumer Lending credit policy and regulatory guidelines (including the Fair Credit Reporting Act and Equal Credit Opportunity Act).
- Ensure material information captured in the application is accurate and updated as needed based on the documentation provided. Demonstrate sound judgment in the analysis of required documentation while mitigating organization risk through appropriate decision making.
- Meet or exceed productivity levels and credit quality standards as established.
- Analyze and interpret POI documents, including personal tax returns, in order to determine verifiable income in an effort to verify a customers ability to repay the loan. Clearly document files with the methodology used to calculate the income.
- Analyze all applications for counteroffer opportunities when the original terms requested do not qualify.
- Respond timely to questions and emails to provide superior customer service to both internal and external customers.
Qualifications, Education, Certifications and/or Other Professional Credentials
- 2 years Mortgage, Home Equity lending, Home Equity processing or junior underwriting experience preferred.
- Demonstrated knowledge of equity lending policies, procedures, and products, as well as knowledge of secondary market guidelines.
- Must be organized, detail-oriented and have excellent interpersonal, communication and computer skills.
- Experience with automated systems.
- Proficiency with the system is essential. Attendance in office during normal business hours (at minimum) may be required in order to effectively coordinate with multiple departments, projects and outside entities.
- Ability to work well with retail sales and loan officers.
- Demonstrated ability to analyze and evaluate complex income calculations.
- Desire to work in a fast-paced production environment
Hours & Work Schedule
- Hours per Week: 40, overtime as needed
- Work Schedule: Monday- Friday
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.